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Returns Associate - Weekend
Returns Associate - WeekendJetpack Shipping • Tallmadge, OH, USA
No longer accepting applications
Returns Associate - Weekend

Returns Associate - Weekend

Jetpack Shipping • Tallmadge, OH, USA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Returns Associate


Summary:

The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.

Responsibilities:

  • Unpack returned merchandise, inspect package condition and assess paperwork sent in with return instructions for proper return procedures.
  • Inspect returned merchandise, checking for quality and condition of product to determine return category.
  • Receive merchandise, following all security and safety return procedures for each product type.
  • Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
  • Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
  • Identify critical distribution issues and report them to the team lead/supervisor.
  • Data entry as needed.
  • Maintain a safe and organized work environment at all times.
  • Other tasks as assigned to meet team goals.

Abilities/Skills/Knowledge Requirements:

  • 1-2 years of prior returns or similar experience.
  • Basic computer skills (e.g. personal computers, printers, email).
  • Knowledge of warehouse operating procedures and protocol.
  • Fluent verbal and written communication in English.
  • Prior experience in a distribution, warehouse, or other inventory handling environment.
  • Knowledge and ability to operate inventory control and related computer software.

Hours: Friday through Sunday, 7:00am-7:30pm


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Returns Associate - Weekend • Tallmadge, OH, USA

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