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IT Support Associate
IT Support AssociateDelta Star • San Carlos, CA, United States
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IT Support Associate

IT Support Associate

Delta Star • San Carlos, CA, United States
30+ days ago
Job type
  • Full-time
Job description
This is an exciting time to be joining Delta Star!

We are Delta Star! The largest, American-owned medium power transformer manufacturer in the United States and the premier manufacturer of mobile transformers and mobile power substations in North America.

We are an industry-leader that has harnessed the power of electricity to reliably connect you to an essential part of modern-day life. Giving you the peace of mind you deserve to go out and make the world a better place!

Summary

Delta Star Inc. is seeking a customer-focused IT Support Associate to provide first-line technical assistance and ensure smooth IT operations across the organization. If you're passionate about technology, problem-solving, and building a strong foundation in IT support, we want to hear from you!

What You'll Do

As an IT Support Associate, you'll troubleshoot hardware, software, and network issues, assist with installations and updates, and provide remote and onsite support to end-users. You'll document solutions, maintain IT inventory, and contribute to projects such as system upgrades and deployments.

A Day in the Life

Your day will involve responding to support tickets, resolving technical issues, and assisting with account setups and permissions. You'll monitor system alerts, perform updates, and create knowledge base articles to help users. Whether you're troubleshooting connectivity problems or supporting IT projects, your work will keep Delta Star running efficiently.

Specific Duties
  • Deliver technical support through ticketing systems, phone, chat, and email.
  • Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.
  • Escalate complex issues to higher-level support when necessary.
  • Provide both remote and onsite assistance to end-users.
  • Install, configure, and maintain computer systems and applications.
  • Perform system updates, patches, and antivirus scans to maintain security.
  • Document technical procedures, solutions, and user guides.
  • Participate in IT projects such as upgrades, migrations, and deployments.
  • Respond promptly to user inquiries and resolve issues effectively.
  • Assist with user account setup, password resets, and access permissions.
  • Maintain accurate records of support requests, resolutions, and IT inventory.
  • Create and update knowledge base articles for common issues.
  • Monitor and respond to system alerts and notifications.
  • Support basic network troubleshooting (e.g., connectivity issues, printer sharing).
  • Ensure compliance with company IT policies and procedures.
What We're Looking For

We're seeking a tech-savvy and service-oriented professional with strong problem-solving skills and a passion for helping others.

Position Requirements
  • Associate's degree or equivalent experience in Information Technology, Computer Science, or related field preferred.
  • Certifications such as CompTIA A+ or Microsoft Certified: Fundamentals preferred.
  • Familiarity with Windows operating systems and Microsoft Office Suite.
  • Experience with ticketing systems (e.g., ServiceDesk+, Jira ITSM) is a plus.
  • Basic knowledge of Active Directory, Office 365, and remote support tools preferred.
  • Must live or be willing to relocate within a safe, reasonable commute to the assigned location.
  • Must be authorized to work in the United States for any employer for U.S.-based positions.
Skills & Competencies
  • Basic understanding of computer systems, networks, and software applications.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and collaboratively within a team.
  • Eagerness to learn and adapt to new technologies.
  • Customer service orientation and patience when assisting non-technical users.
Key Performance Indicators (KPIs)
  • Response and resolution time for support tickets.
  • Accuracy and completeness of documentation.
  • User satisfaction and feedback scores.
  • Compliance with IT security and policy standards.

Why Join Us?

At Delta Star, you'll be part of a supportive and forward-thinking team that values professionalism, efficiency, and exceptional service. We offer a comprehensive benefits package to support you and your family, including medical, dental, vision, life, and disability insurance. We also provide a 401(k) plan with matching contributions, an Employee Stock Ownership Plan (ESOP), and a corporate bonus plan.

You'll enjoy paid time off, sick pay, floating holidays, and access to flexible spending accounts and consumer benefits. Additionally, we provide a benefit bank, and education assistance to help you grow in your career. At Delta Star, we're committed to helping you thrive both personally and professionally.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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IT Support Associate • San Carlos, CA, United States

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