Senior Quality Assurance

Summary

As a Senior Quality Assurance at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

In this position, you’ll lead the charge in planning, executing, and refining quality strategies across critical projects. You’ll ensure compliance with standards, guide junior team members, and serve as the go-to liaison for both internal teams and client stakeholders—contributing directly to product excellence and process improvement.

Your role in our mission

• Establishes and documents a tailored strategy quality plan in collaboration with the project manager, for the performance of quality assurance activities for assigned project or task.
• Develops and maintains quality assurance documentation for projects and tasks to include quality metrics. Ensures documentation complies with software development standards, policies and procedures or best practices.
• Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to standards and applicable quality plans. Determines level of process and product quality. Develops written reports of findings; escalates unresolved issues to appropriate management levels.
• Evaluates work products to assess quality and reports findings. Researches alternative solutions to problems, determines proper approaches, makes verbal and/or written recommendations to appropriate parties and implements solutions. Implements recommendations as approved.
• Gathers, uses and analyzes defect metrics data. Presents analysis findings to the appropriate levels of management verbally and through the preparation of periodic written reports.
• Participates in special projects, external audits and process improvements in support of quality assurance initiatives.
• Defines and maintains an effective and efficient quality programs including developing and presenting associated training and familiarization to affected staff. Revises standard practices and procedures as appropriate.
• Provides leadership and work guidance to less experienced personnel.
• Manages Incident Report review, corrective action planning and client review

What we're looking for

• Six or more years of quality assurance, engineering or management information systems experience
• Bachelor’s degree (or equivalent combination of education and experience); degree in business, mathematics, engineering, MIS, computer science, or a related field preferred
• Knowledge of quality metrics and software industry data collection and analysis techniques
• Experience working with quality assurance principles, practices, and software development methodologies such as Catalyst
• Understanding of standard software development methodology assessments (e.g., SEI/CMM, ISO 9000)
• Proficiency in project management methodology
• Knowledge of software testing methodologies, tools, and supporting practices

Project & leadership capabilities

• Basic leadership skills with the ability to mentor less experienced quality assurance personnel
• Ability to manage multiple projects and tasks concurrently, switching quickly based on prioritized business needs
• Skilled at handling responsibilities across different projects or accounts
• Ability to independently create and deliver presentations on quality assurance activities, status updates, and findings to senior management, customers, and development teams

Additional qualifications

• Strong organizational and time‑management skills
• Effective communication skills for presenting findings to team members, customers, management, and support personnel
• Solid analytical and problem‑solving abilities
• Interpersonal skills for collaborating with project and task team members
• Proficiency with personal computers and business solutions software
• Ability to work independently and within a team environment, including remote collaboration
• Demonstrated ability to manage and adapt to change
• Capable of completing assigned responsibilities on time and within budget
• Willingness to travel

What you should expect in this role

• Fully remote options from Contiguous US locations only
• Office Hours 8a-5p pacific time zone.
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting has been extended until a suitable candidate is selected

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