Administrative Assistant – Home & Community-Based Services

Source of Hope, LLC

Our Mission

Source of Hope's mission is to support and enrich the families we serve by providing the highest-quality developmental services available in a safe, caring, positive, and goal-oriented environment.

Our Home and Community-Based Services program provides the necessary support for individuals to remain in their own homes and actively participate in work and community activities.

We are seeking a dedicated and detail-oriented Administrative Assistant to join our team.

Position Summary

The Administrative Assistant plays a vital role in supporting daily operations, ensuring compliance, maintaining documentation, and assisting leadership within our Home and Community-Based Services program. This position requires strong organizational skills, professionalism, and the ability to work in a fast-paced, service-driven environment.

Key Responsibilities

The Administrative Assistant will be responsible for, but not limited to:

• Managing and maintaining data in spreadsheets, reports, and internal systems

• Keeping organizational records and reports accurate and up to date

• Assisting with budget tracking and maintaining the budget plan

• Organizing and scheduling meetings, appointments, and events

• Supporting staff coordination and delegating tasks as directed by leadership

• Addressing and resolving administrative or operational issues within scope of responsibility

• Performing general clerical duties, including answering phones, calling clients, and preparing documents

• Supporting the submission of documentation to DDD (assembling, sending, and tracking required materials)

• Ensuring accurate and timely submission of compliance-related documents

• Upholding and promoting the vision and functional objectives of Source of Hope

• Performing other duties as assigned

Required Knowledge & Skills

Administrative & Office Management

• Strong organizational skills with the ability to manage multiple tasks and competing priorities

• Proficiency in scheduling, calendar management, and coordinating meetings and appointments

• Accurate data entry and record-keeping abilities

• Ability to maintain organized physical and digital filing systems

Communication & Interpersonal Skills

• Excellent verbal and written communication skills

• Ability to interact professionally with clients, families, staff, and community partners

• Strong customer-service and conflict-resolution skills

• Professional phone and email etiquette

Office Technology Proficiency

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and/or Google Workspace

• Comfortable using organizational systems such as CRM platforms, EHR systems, scheduling tools, or case-management software

• Ability to quickly learn and adapt to new software and technology

Compliance & Documentation

• Understanding of HIPAA regulations and confidentiality requirements

• Familiarity with compliance documentation, incident reporting, and required client paperwork

• Ability to ensure accurate and timely submission of forms, reports, and audits

Organizational & Problem-Solving Abilities

• Strong attention to detail and accuracy

• Ability to analyze information, identify issues, and propose effective solutions

• Capable of working independently with minimal supervision

• Excellent time-management and multitasking skills

Client Service Orientation

• Ability to provide respectful and supportive service to clients and families

• Experience supporting vulnerable populations is a plus

• Cultural sensitivity and ability to work with diverse communities

Teamwork & Professional Conduct

• Ability to effectively support management, case managers, caregivers, and administrative staff

• Willingness to assist with additional responsibilities as needed

• Reliable, punctual, and trustworthy

• Maintains integrity when handling sensitive information

• Demonstrates professionalism in all interactions

Preferred (Not Required) Qualifications

• Experience in healthcare, behavioral health, social services, or home-care settings

• Knowledge of Medicaid, insurance billing, or authorization processes

• Bilingual abilities (depending on the population served)

Why Join Source of Hope?

At Source of Hope, we are committed not only to the growth and development of the individuals and families we serve, but also to the growth and development of our most important asset - YOU.

When you join our team, you become part of a respected local provider dedicated to making a meaningful difference in the lives of those we support.

Source of Hope is a place where:

• Safety and quality of care are top priorities

• You receive training and hands-on experience to advance your career

• You find stability, growth, challenge, and professional development

• Your work is connected to a greater purpose

If you are organized, compassionate, and committed to excellence, we invite you to apply and become part of the Source of Hope Team.

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