Care Management Educator-Orlando Health Watson Clinic Lakeland Highlands Hospital-Lakeland, FL

Position Summary Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL. The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Join us! Combining the collective strengths of two powerhouse organizations, Orlando Health and the high-quality physicians at Watson Clinic are expanding access to award-winning specialty care for patients in Polk County and beyond. Opening in summer 2026, Orlando Health Watson Clinic Lakeland Highlands Hospital – a state-of-the-art, seven-story, multi-specialty hospital – will serve as a vital 550,000 square-foot healthcare hub offering : 300+ inpatient beds and 69 emergency and observation beds 11 operating rooms and four cardiac interventional suites Dedicated labor and delivery services – including a neonatal intensive care unit (NICU) that will debut shortly after the hospital opens Comprehensive cardiovascular, neurology, and oncology services Advanced surgical procedures Join us in shaping the future of healthcare in Polk County as part of the Orlando Health Watson Clinic Lakeland Highlands Hospital opening team and share in the privilege of saying you were there from the very beginning. Benefits Beyond the Expected Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Benefits that begin on Day 1 Four (4) weeks paid parental leave Debt-free degrees through our Preferred Education Program Tuition reimbursement and loan repayment programs Back-up childcare and elder care Fertility benefits and adoption assistance NCLEX reimbursement Free NCPDs for RN license Free Kaplan review courses Dedicated RN career counselor and GN Coordinators to develop you Specialty certifications reimbursement And more! Position Summary : Assistsin the educational needs assessment and development of an educational plan for the Care Management Department. Develops and implements a robust onboarding plan for new care management team members. Responsibilities Essential Functions • Facilitates Care Management training for operational areas. • Collaborates with the Corporate Learning Specialist to create a robust onboarding process for new team members. • Assists in standardizes new employee orientation and maintains training materials and competencies. • Assists in creating clinical competencies for all levels of clinical staff. • Assists with Care Management preceptor development. • Performs regular audits of Care Management team member documentation for performance improvement activities and educational purposes. • Develops educational programs in collaboration with the Corporate Learning Specialist, clinicians, and Care Management Leadership Team • Provides general and specialty education to prepare care management staff to be safe, efficient, and competent. • Represents department as point person to organize training requests, schedules, and venues. • Demonstrates excellence in presentation skills, capturing audience attention and achieving high engagement from the team. • Gathers performance feedback for managers on students’ achievement during training. • Collaborates with Physician Advisors to identify educational opportunities. • Collaborates with the Corporate Learning Specialist to ensure new processes are documented for training purposes. • Proficient in the use of all Care Management applications • Effectively communicates and serves as a subject matter expert on Care Management applications. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. • Assists the Corporate Learning Specialist with developing new education / information,maintaining the Care Management Share Point site and other duties of the learning team. Other Related Functions • Serves as a liaison and informal consultant to other site departments regarding educational efforts. • Participates in process improvement activities as assigned. • Always demonstrates a positive attitude and professional appearance. • Acts as a resource for team members Qualifications Education / Training • Graduate of an approved school of nursing; or, • Master’s degree from an accredited school of Social Work, Mental Health, or Psychology is required or related field. • RN must have experience in utilization management and proficient with InterQual and MCG. Licensure / Certification • Florida RN license required and maintained current, if graduated from an approved school of nursing. • BLS / Healthcare Provider Certification within 90 days of hire. • Maintains Florida state (Chapter 491 Florida Statutes) licensure as a Licensed Clinical Social Worker or Licensed Mental Health Counselor if licensed in these fields or obtains licensure within two (2) years of hire. Experience Three (3) years of experience in acute hospital care management, care coordination and utilization management. Effective written and verbal communication skills. Excellent presentation skillsEssential Functions • Facilitates Care Management training for operational areas. • Collaborates with the Corporate Learning Specialist to create a robust onboarding process for new team members. • Assists in standardizes new employee orientation and maintains training materials and competencies. • Assists in creating clinical competencies for all levels of clinical staff. • Assists with Care Management preceptor development. • Performs regular audits of Care Management team member documentation for performance improvement activities and educational purposes. • Develops educational programs in collaboration with the Corporate Learning Specialist, clinicians, and Care Management Leadership Team • Provides general and specialty education to prepare care management staff to be safe, efficient, and competent. • Represents department as point person to organize training requests, schedules, and venues. • Demonstrates excellence in presentation skills, capturing audience attention and achieving high engagement from the team. • Gathers performance feedback for managers on students’ achievement during training. • Collaborates with Physician Advisors to identify educational opportunities. • Collaborates with the Corporate Learning Specialist to ensure new processes are documented for training purposes. • Proficient in the use of all Care Management applications • Effectively communicates and serves as a subject matter expert on Care Management applications. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. • Assists the Corporate Learning Specialist with developing new education / information,maintaining the Care Management Share Point site and other duties of the learning team. Other Related Functions • Serves as a liaison and informal consultant to other site departments regarding educational efforts. • Participates in process improvement activities as assigned. • Always demonstrates a positive attitude and professional appearance. • Acts as a resource for team members

Education / Training • Graduate of an approved school of nursing; or, • Master’s degree from an accredited school of Social Work, Mental Health, or Psychology is required or related field. • RN must have experience in utilization management and proficient with InterQual and MCG. Licensure / Certification • Florida RN license required and maintained current, if graduated from an approved school of nursing. • BLS / Healthcare Provider Certification within 90 days of hire. • Maintains Florida state (Chapter 491 Florida Statutes) licensure as a Licensed Clinical Social Worker or Licensed Mental Health Counselor if licensed in these fields or obtains licensure within two (2) years of hire. Experience Three (3) years of experience in acute hospital care management, care coordination and utilization management. Effective written and verbal communication skills. Excellent presentation skills