Application Analyst - Developer - Revenue Cycle

Application Analyst - Developer - Revenue Cycle

Work Arrangement: Requisition Number: 266910 Regular or Temporary: Regular Location:

Durham, NC, US, 27710

Personnel Area: HEALTH SYSTEM Date: Apr 7, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Application Analyst – Developer
Job Description:
The practice specialist will oversee the revenue cycle activities associated with services of the assigned clinical area, to maximize reimbursement in a cost-effective manner that complies with federal/state and payer-specific billing requirements. This role also includes responsibilities for system maintenance, light programming, and leveraging scripting skills in Visual Basic and Python to support application functionality and performance.
Education/Training:
BS/BA or 5 years related field or equivalent work experience; 3+ years experience with Healthcare billing. Experience with system maintenance and basic programming required. Working knowledge of Visual Basic and Python preferred.
Essential Tasks/Responsibilities:
• Understand the core systems within DHE.
• Perform routine system maintenance tasks including updates, patches, and performance monitoring.
• Develop and maintain scripts or small programs using Visual Basic and Python to automate repetitive tasks and improve workflow efficiency.
• Collaborate with IT teams to troubleshoot and resolve system-related issues.
• Document system configurations and programming changes for future reference and compliance.
• Design systems control and improve the utilization of resources; develop solutions and/or alternatives as appropriate.
• Function as liaison with PRMO, vendors, and Payers.
• Function as an interface between health information systems; coordinate application modifications that apply to multiple systems.
• Assume project leadership responsibilities for complex health information systems; coordinate application modifications that apply to multiple systems; conduct project meetings.
• Prepare reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions.
• Analyze and interpret project needs.
• Participate in meetings with potential and existing clients to discuss new business opportunities.
• Initiate, establish, and maintain business relationships with all project stakeholders..
• Help coordinate projects and play a key role in the setup of new processes and systems.
• Participate in the development of operating goals and objectives for the team; recommend, implement, and administer operating protocols and procedures to enhance operations.
• Maintain and update knowledge base articles to support Service Desk operations and ensure accurate, timely information is available for issue resolution.
• Schedule priorities and meet deadlines.
• Coordinate testing of upgrades to software applications.
• Plan and teach user-training sessions; make oral and written presentations to project teams and management.
• Ensure strict confidentiality of patient medical and financial records in compliance with federal, state, and DHE guidelines.
• Work closely with the Service Desk to resolve client problems in a timely and efficient manner.
• Assist with departmental cross-training of team members.
• Participate in regular team meetings and training sessions.
Special competencies/credentials:
• Solid skills in Windows operating systems
• Proven analytical and problem-solving abilities
• Project Management experience
• Microsoft Office experience
• Able to prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Excellent written, oral, and interpersonal communication skills
• Highly self-motivated and directed

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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