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Hospitality Coordinator
Hospitality CoordinatorThe Lookout • Memphis, TN, US
Hospitality Coordinator

Hospitality Coordinator

The Lookout • Memphis, TN, US
30+ days ago
Job type
  • Part-time
Job description
Position: Hospitality Coordinator
Reports to: Director of Operations, Memphis

Position Overview
We are seeking a hardworking, enthusiastic, and detail-oriented professional to join our team as a Hospitality Coordinator. This role is dedicated to elevating the guest experience across our Memphis venues through thoughtful recognition, personalized follow-up, and proactive community engagement.

The Hospitality Coordinator plays a key role in ensuring our guests feel celebrated, appreciated, and valued before, during, and after their visit. This position is guest-focused, highly organized, and collaborative, working closely with venue management to create memorable and meaningful experiences.

We serve high-quality food and deliver exceptional hospitality in a fun, welcoming atmosphere. Our Management Team is hands-on and supportive, ensuring you have the tools and guidance needed to succeed in this important guest-facing role.


Key Performance Elements / Essential Functions

Guest Experience & Recognition
  • Review daily reservations in Resy for The Lookout and identify special occasions (Birthdays, Anniversaries, Graduations, etc.).
  • Coordinate signed celebration cards and ensure they are completed and placed on the table prior to guest seating.
  • Communicate special requests to Management and assist in facilitating fulfillment whenever possible.
  • Ensure all birthday and anniversary celebrations receive a complimentary dessert to share.

Guest Follow-Up & Engagement
  • Send personalized thank-you emails to the previous day’s Lookout reservations, particularly those celebrating special occasions.
  • Follow up with banquet and private event guests the day after their event with a personalized thank-you message.
  • Escalate any dissatisfied guest feedback to the Management Team for appropriate follow-up and resolution.

Community & Event Awareness
  • Review the Renasant Convention Center event calendar weekly and communicate upcoming events to the Management Team.
  • Identify opportunities to position our venues on event-related web pages (places to dine, bowling, gather, etc.) to increase visibility during conventions and large-scale local community events.

Qualifications
  • Strong written and verbal communication skills
  • High attention to detail
  • Guest-service mindset
  • Ability to work independently and proactively
  • Strong organizational skills with consistent follow-through
  • Familiarity with reservation platforms (Resy preferred)

Minimum Requirements
  • Friendly, polished, and guest-focused personality
  • Professional appearance and demeanor
  • Ability to manage time effectively and meet deadlines
  • Previous restaurant, hospitality, or hotel experience preferred

Schedule
  • Part-time position (approximately 25 hours per week)
  • Schedule may include occasional evenings or weekends based on event activity

Commitment to Equal Opportunity

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise them at any time. It is intended to accurately reflect the primary job elements essential for making compensation decisions.




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Hospitality Coordinator • Memphis, TN, US

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