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Remote Hospitality Customer Advisor /
Remote Hospitality Customer Advisor /Evolution Sports Group • Spokane
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Remote Hospitality Customer Advisor /

Remote Hospitality Customer Advisor /

Evolution Sports Group • Spokane
6 days ago
Job type
  • Full-time
  • Part-time
  • Remote
Job description

Job Overview

: We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner
  • Provide accurate and detailed information about our hospitality services, packages, and events to customers
  • Assist customers in making reservations, changes, and cancellations as needed
  • Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary
  • Maintain a high level of knowledge about our company, services, and events to effectively assist customers
  • Collaborate with other team members to improve the overall customer experience and identify areas for improvement
  • Keep detailed records of customer interactions and transactions for future reference

Qualifications:

  • Previous experience in customer service or hospitality is preferred
  • Excellent communication skills, both written and verbal
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Proficient in using live chat and other communication tools
  • Knowledge of sports events and tournaments is a plus
  • Flexibility to work evenings, weekends, and holidays as needed

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development within the company
  • A dynamic and inclusive work environment
  • Complimentary access to sports events and tournaments
  • Training and support to enhance your skills and knowledge in the hospitality industry

Package Details

Compensation & Bonuses

  • Competitive Pay Rate: $40$60/hr based on experience and performance
  • Paid Training: $40/hr for 1-week onboarding training
  • Training Completion Bonus: $700 instant incentive after setup and training

Work Schedule

  • Flexible Scheduling: Choose Full-time (3040 hrs/week) or Part-time (20 hrs/week)
  • Options for morning, afternoon, or evening schedules
  • No weekends required unless preferred

Remote Work & Equipment

  • 100% Remote Position only
  • Company-Provided Home Office Setup, including:
  • High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support

Employee Benefits Package

  • Paid Time Off (PTO) + Paid Sick Days
  • Health, Dental & Vision Insurance
  • Mental Health Support Access (virtual consultations)
  • Paid Holidays
  • 401(k) Retirement Savings Option (where applicable)

Career Growth & Stability

  • Guaranteed long-term placement with stable weekly hours
  • Fast-track promotion opportunities every 36 months
  • Company-sponsored certifications & skills training
  • Internal mobility program move into leadership, QA, HR, or project roles

Extra Perks

  • Monthly wellness allowance
  • Employee recognition rewards
  • Birthday stipend or digital gift card
  • Annual performance review with salary increase potential

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Remote Hospitality Customer Advisor / • Spokane

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