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Plumbing Dispatcher Assistant / Accounts Receivable Representative
Plumbing Dispatcher Assistant / Accounts Receivable RepresentativeShelton Plumbing, Inc. • Pittsburgh, PA, US
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Plumbing Dispatcher Assistant / Accounts Receivable Representative

Plumbing Dispatcher Assistant / Accounts Receivable Representative

Shelton Plumbing, Inc. • Pittsburgh, PA, US
30+ days ago
Job type
  • Full-time
Job description
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

We are seeking a highly organized and detail-oriented Plumbing Dispatcher Assistant / Accounts Receivable Representative to support daily dispatch operations while managing billing and collections. This dual-role position is ideal for someone who thrives in a fast-paced service environment, communicates professionally with customers and technicians, and maintains accuracy in financial records.


Key Responsibilities


Dispatch & Administrative Support


  • Assist the Dispatcher in scheduling and dispatching plumbing technicians for service calls and projects
  • Answer incoming calls and respond to customer inquiries in a professional manner
  • Coordinate appointment times and update customers on technician arrival windows
  • Monitor job progress and maintain communication between technicians and customers
  • Enter job details accurately into dispatch software
  • Maintain service records, customer files, and work order documentation
  • Support management with reporting and daily operational tasks
Accounts Receivable Duties


  • Generate and send invoices to customers promptly
  • Process customer payments (credit card, ACH, check, etc.)
  • Monitor aging reports and follow up on past-due accounts
  • Communicate with customers regarding outstanding balances
  • Reconcile payments and maintain accurate financial records
  • Assist with month-end reporting and account reconciliation
  • Work closely with the Controller to resolve billing discrepancies

Qualifications


  • 2+ years of administrative, dispatch, or accounts receivable experience (home services industry preferred)
  • Strong understanding of accounts receivable processes and basic accounting principles
  • Excellent verbal and written communication skills
  • High attention to detail and accuracy
  • Ability to multitask in a fast-paced environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Experience with dispatch or service management software is a plus
  • Professional, dependable, and customer-focused attitude

Preferred Skills


  • Experience in plumbing, HVAC, or home service industry
  • Knowledge of QuickBooks or similar accounting software
  • Strong problem-solving and conflict-resolution skills
  • Ability to handle confidential financial information responsibly

Work Environment


  • Office-based position
  • Full-time, Monday–Friday (occasional flexibility may be required)
  • Fast-paced service industry environment

Compensation & Benefits


  • Competitive hourly wage (based on experience)
  • Paid time off
  • Health benefits
  • Opportunities for growth within the company


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Plumbing Dispatcher Assistant / Accounts Receivable Representative • Pittsburgh, PA, US

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