As an Account Manager, you will be responsible for providing growth on current accounts, including:
Grow Revenue and Achieve Profit goals on assigned accounts.
Respond to customer inquiries via phone & email, provide quotes, and take customer orders
Research leads and target accounts for new sales strategies
Proactively generate new sales
Assist with pulling inventory, prepare shipments, and customer returns
Troubleshoot customer concerns
Achieve or exceed assigned sales revenue quota
Create, close, track, and report sales
Assists in the accurate management of all client invoicing and billings
Partners with marketing to maintain and grow established clients
Learn our full-suite of products, services and pricing becoming a Subject Matter Expert (SME) on these
Work closely with warehouse to deal with order and shipping issues
Work closely with Finance to provide billing and documentation in a timely manner
Ability to work with customers in different time zones as
Addressing and resolving service concerns, should they arise
Preparing client quotes, proposals and presentations
Highly detailed, analytical, accurate and
Ability to multitask and meet deadlines under
Providing prompt customer feedback and issue resolution
Submit timely activity reports as required to
Strong Computer skills necessary; familiarity with MS Windows,
Demonstrated ability to fully understand our full suite of products, services and pricing
Be constantly mindful of schedules and be committed to delivering all projects on time
Work with internal and external Project Managers to keep all deliverables moving down the pipeline on time
Dynamic project management and collaboration skills
Duties and responsibilities can change depending on business needs.
Account Manager • San Jose, CA, United States
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