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Industrial Customer Service Representative
Industrial Customer Service RepresentativeStaffmark • McKinney, TX, US
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Industrial Customer Service Representative

Industrial Customer Service Representative

Staffmark • McKinney, TX, US
30+ days ago
Job type
  • Permanent
Job description

Now hiring Warehouse Clerk
Location: McKinney, TX
Pay: $18 – $20/hr.
Schedule: Day Shift | 8 AM – 5 PM
Position Type: Temp-to-Hire | Hands-on shadow training provided!

Staffmark has a great career-building opportunity near you. Keep reading to learn how to expand your career with this role.

Key Duties:

  • Understand and follow processes surrounding order processing, and customer support to provide an exemplary customer experience, both pre- and post-sale.
  • Respond to customer inquiries quickly and appropriately.
  • Process sales orders from various sales channels (website, phone sales, etc.)
  • Provide order status updates to customers and maintain accurate statuses on open orders.
  • Proactively communicate with vendors to obtain status updates on orders.
  • Receive, respond to, and manage customer requests for returns (RMAs).
  • Receive, respond to, and manage claims for damaged/lost merchandise.
  • Data entry functions including but not limited to logging tracking numbers.
  • Maintain professional and cordial relationships with customers and vendors.
  • Coordinate with other departments (Sales, Accounting, Warehouse, etc.) as needed to best serve our customers.

Qualifications

  • 2+ years of experience in customer service or order processing (preferably within e-commerce, industrial, or technology sectors).
  • Experience with ERP systems like NetSuite.
  • Knowledge of freight logistics, specifically LTL, is highly preferred.
  • Must possess basic computer literacy and the ability to utilize the Microsoft Office suite (Outlook, Word, Excel, Teams), as well as a web-based order management system and payment processing system.
  • Must be able to effectively use the internet for research and education.
  • Must possess intrapersonal skills allowing for professional and productive conversation with customers, vendors, and co-workers via phone and email.
  • Must be able to compose written communications with appropriate spelling, grammar, and punctuation.
  • Must possess superior listening skills.
  • Must possess the ability to multitask.
  • Must be detail-oriented and quick to notice discrepancies.
  • General knowledge of information technology solutions is a plus.

Employee Benefits
Medical, Dental, and Vision Insurance | Life Insurance | Short-term Disability | 401k Plans | Weekly Pay | Employee Discount Programs

If you’re ready to start on the path to your future, click “

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Industrial Customer Service Representative • McKinney, TX, US

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