Vendor Compliance Analyst

Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: , , , , , , , and . Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Vendor Compliance Analyst

Department: Customer Service

Work Location: El Paso, TX, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

The Vendor Compliance/Business Analyst acts as an internal coordinator with the internal teams to design/test/implement Oracle solutions for OM, OTM, and WM systems while reviewing and interpreting customer scorecards and chargeback data. Responsibilities include day-to-day troubleshooting of system issues, testing, documentation, user training, and reviewing and interpreting customer scorecards and chargeback data. This position is involved in all aspects of system implementation: defining specifications, application setup, working with development on any customization, testing systems, training users, and documenting solutions.

• Summarize the requirements for the appropriate departments.

• Review any non-standard requirements for compliance

• Request a waiver for any requirements that we cannot comply to as a company

• File the waiver in a standardized team’s folder

• Submit a ticket to IT for any special setups

• Test new setups and approve

• Communicate updates to internal parties and customers

• Review the weekly non-compliance charges that are sent from accounts receivable

• Validate/Code the charges and send back for acceptance/denial

• Collaborate with the team and provide supporting documentation for denials.

• Review trends by customer or type of charge to address all noncompliance issues in a timely manner.

• Retrieve scorecard and chargeback data (weekly/monthly) from various customer websites and correspondence.

• Complete trend analysis and send out to the appropriate stakeholders.

• Communicate scorecard and chargeback data and any other pertinent information, including Special requirements for label formats and shipping documents to other departments, including the Forecasting, Traffic, Credit, Warehouse, and EDI departments, by way of e-mail notifications and conference calls, as needed.

• Set up meetings with key stakeholders to identify corrective actions.

• Track the success of corrective actions.

• Collaborate with the sales team and IT on implementation timelines

• Coordinate testing requirements to the customer.

• Communicate timelines to the customer

• Test/Validate results

• Approve all testing

• Prepares daily, weekly, monthly, quarterly, and annual reports by developing and updating on an ongoing basis.

• Upon request, set up meetings to discuss the results.

Skills needed to be successful in this role:

• Excellent leadership skills, excellent organizational skills, and excellent decision-making skills.

• Strong oral and written communication skills, excellent problem-solving and analytical skills, good with conflict management skills.

• Strong understanding and comfort level with EDI components.

• Requires knowledge of all logistic functions.

• Strong PC skills required, including Microsoft Office.

• Typing WPM 60 words per minute

• Presentation skills

• Office knowledge in filing, telephone system, data entry, document control, faxing, and copying

• Software knowledge with Excel, Word, Outlook, PowerPoint, and Windows

• Specialized area knowledge in training & development, accounts payable, invoicing, and managerial & financial reporting

• Warehouse knowledge with shipping/receiving, bar code scanning, Bill of Lading, and invoicing

Minimum Qualifications:

• High school diploma or general equivalency diploma.

• 3+ years of experience in a similar role

• 3+ years of customer service experience.

• Authorized to work in the United States on a full-time basis

Preferred Qualifications:

• ORACLE experience

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.