Customer Support Engineer

About the role

As a Field Service Engineer based in the West Coast (Arizona, Utah, or Colorado), you will be the front-line ambassador of Malvern Panalytical. Your work goes far beyond technical service—you restore confidence, minimize downtime, and ensure our customers experience the full value of our scientific instrumentation.

You’ll travel extensively across the U.S. to install, maintain, troubleshoot, and train end users on our systems. Your ability to communicate with empathy and clarity will transform service visits into strong, lasting customer relationships. If you enjoy solving problems, working independently, and making a meaningful impact in scientific and industrial environments, this role is an excellent fit for you.

What you will bring to the role

You will:

• Hold a bachelor’s degree in Electrical Engineering, Mechanical Engineering, or another STEM field—or equivalent technical experience.

• Bring 5+ years of experience troubleshooting and repairing electro‑mechanical systems.

• Be confident working independently, prioritizing tasks, and managing your own schedule.

• Have strong electro‑mechanical skills and a customer‑first mindset.

• Be comfortable delivering training and support to end users.

• Be able to de‑escalate challenging situations and build trust with customers.

• Be familiar with CRM platforms and service documentation systems.

• Demonstrate excellent time management and travel‑planning skills.

Additional requirements:

• A valid driver’s license with a clean driving record.

• A valid passport for domestic and international travel.

• Ability to obtain and maintain any required certifications or licenses.

• A personal credit card for business‑related expenses (fully reimbursed per company policy).

Environment & hours:

• Travel up to 80%, including overnight stays.

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.