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LMS Technology Specialist
LMS Technology SpecialistOptimal Inc. • Warren, MI, USA
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LMS Technology Specialist

LMS Technology Specialist

Optimal Inc. • Warren, MI, USA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Description:

Learning Technology Specialist (Contract) (Learning Platforms / LMS-LXP Support)
Role Purpose
Deliver hands-on operational and technical support for enterprise learning platforms, focusing on system stability, platform changes, and user assistance. Support includes LMS-to-LMS migration, data validation, and platform stabilization, with an emphasis on execution rather than ownership or migration leadership.

Key Responsibilities


Platform Administration & Support

  • Support day-to-day administration of enterprise LMS/LXP platforms (e.g., Cornerstone, Degreed, Workday)
  • Configure courses, curricula, assignments, audiences, and learning paths
  • Perform quality checks on content, metadata, and learner experience
  • Provide Tier 2 support for platform issues; troubleshoot and escalate as needed
    Operational Execution
  • Assist with content uploads, testing, and validation (SCORM/xAPI)
  • Support release testing, regression testing, and post-release verification
  • Execute configuration changes based on defined requirements
  • Help burn down operational backlogs (tickets, cleanup, reporting requests)
    Data, Reporting & Integrations (Support-Level)
  • Run and validate standard LMS/LXP reports
  • Support data checks related to completions, assignments, and user access
  • Assist with Workday user file validation and issue identification (no ownership of integration design)
  • Document issues and patterns for escalation to IT or vendors
    Vendor & Stakeholder Support
  • Work with platform vendor support teams on tickets and defects
  • Support internal stakeholders (L&D, HR, IT) by answering platform questions
  • Document solutions, FAQs, and standard operating procedures

Required Skills & Experience

  • 5+ years supporting enterprise LMS/LXP platforms
  • Bachelor's degree in Learning or equivalent years of experience and lesser degree
  • Strong understanding of LMS administration, learning assignments, and reporting
  • Experience working with SCORM/xAPI content
  • Comfortable working from defined requirements and processes
  • Strong documentation and communication skills
  • Experience with Cornerstone, Degreed, or Workday
  • Familiarity with ServiceNow or ticketing workflows
  • Experience supporting platform upgrades or stabilization periods

1st shift Monday-Friday 8-5, flex 7-4 on hours possible

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LMS Technology Specialist • Warren, MI, USA

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