Software Onboarding Specialist

Our Company:
At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.

PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.

PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.

We believe healthcare should be easy. We’ve built PracticeTek to make sure that it is. PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare: high-quality care delivered seamlessly and on demand, without the burden and confusion of traditional systems. We are a collection of best-in-class software solutions that serve the retail healthcare market, including dental, orthodontic, chiropractic, optometry, nutritionists, and integrated medicine practices. PracticeTek invests in middle-market, retail-healthcare SaaS companies. PracticeTek is an investment firm with a mission: we partner with founders who are changing healthcare for the better, for all.


The Customer Success (Customer Onboarding) Department:
The Customer Success (Customer Onboarding) department serves a critical role in our customers' success with the ChiroTouch software and services. The Onboarding department works with customers post sale as they implement the platform and service in their practice providing solutions and resources for a productive and engaging implementation experience. The major function of the Customer Onboarding team is to ensure the implementation of the software and services in the customers practice is a success.

The Career Opportunity:
Our Customer Onboarding Associate is responsible for onboarding new customers in a timeline manner, all while providing a fantastic customer experience. The Customer Onboarding Associate will conduct customer support and project onboarding activities to ensure our customers successfully implement ChiroTouch software and services into their practice.

This role is a hybrid position working 3 days a week in our Las Vegas, NV office, Green Bay, WI or our San Diego, CA office.

Areas of Accountability:
The Customer Onboarding Associate has responsibility for the following outcomes:

• Customer Success: The Onboarding Associate will provide an exceptional customer experience with great communication skills, both written and verbal, timely and urgent response time, thorough product insights, and results driven problem-solving skills.
• Project Management: A software onboarding specialist will manage a portfolio of onboarding projects and is responsible for achieving applicable onboarding targets for each.
• Time to Complete: While quality is key for onboarding, we strive to complete customer onboarding projects within a certain time frame, based on the software and/or services type and complexity.

Competencies for Success:

• Chiropractic and/or ChiroTouch software experience highly desired
• Software Onboarding or customer project management experience highly desired, preferably in a SaaS organization
• Minimum 2-years Customer Service experience preferably in a software training, support, or implementation role
• Proficient with Salesforce or similar CRM and Microsoft Office Suite; adept knowledge of application sharing tools and environments; maintains clean and accurate data
• Maintain high standards of integrity and accountability
• Outstanding written and verbal communication skills
• Passionate customer champion with proven ability to provide exceptional customer support

At Chirotouch (part of the PracticeTek family of companies), we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $42,000 - $54,000 for this position.