IT Support Technician I - Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
• Help Desk phone and email support, which includes listening and responding to user inquiries using a positive, clear speaking voice.
• Answer questions and help provide user satisfaction.
• Process all IT Requests for new users including workstations, printers, phones, and other peripheral equipment, loading all necessary software.
• Performs back-up and systems monitoring.
• Troubleshoots software and hardware on-line to maintain performance and system throughout (drivers and software updates).
• Monitor jobs using a computer terminal or personal computer (PC).
• Monitors environmental equipment (air conditioning, humidity and temperature of computer equipment).
• Assists customers and resolves problems with computer hardware, software, telecommunications, and mobile devices.
• Review and update documentation.
• Familiar with imaging, VPN, VNC, and remote desktop
• Communicate clearly and concisely with others, orally and in writing, in a professional manner.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
• Operating systems hardware architecture
• Basic Networking
• Microsoft Office and Business Apps
• Excellent oral and written communication skills are required.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE
• Previous IT Helpdesk experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES
• Must be able to obtain and maintain appropriate Gaming License.

PHYSICAL DEMANDS
• While performing the duties of this job, the team member is constantly sitting, standing, frequently walking, occasionally reaching overhead, bending over, crouching, kneeling, crawling, climbing, and balancing during the duration of their shift. • Must be able to push/pull 75lbs or less occasionally. • The team member will occasionally have repetitive use of both feet and constant repetitive use of both hands. Occasional light and firm/strong grasping motions will be required. Team member will also require occasional light and firm/strong grasping motions of both hands. Finger dexterity of both hands will be occasionally required. • Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment, mechanical equipment, and other electrical devices.
• Team member may be exposed to confined areas, extreme heat, extreme cold, wet and/or humid conditions, vibrations, solvents/oils, fumes/odors, dirt/dust, flame/heat generate devices, moving objects, high places, and slippery surfaces.
• The noise level in the work environment is usually moderate but can be quiet or loud at times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• accommodations may be made to enable individuals with disabilities to perform the essential functions