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Service Desk Engineer 3
Service Desk Engineer 3Stan Boyett & Son, Inc. • Modesto, CA, United States
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Service Desk Engineer 3

Service Desk Engineer 3

Stan Boyett & Son, Inc. • Modesto, CA, United States
30+ days ago
Job type
  • Full-time
Job description
Description

Boyett Petroleum is seeking a highly skilled Service Desk Engineer III to join our IT team as the senior technical escalation point. If you thrive on solving complex problems, supporting executive-level users, and elevating IT operations through process improvement and mentorship, this role offers the impact and autonomy you're looking for. As our Tier III Service Desk Engineer, you'll serve as the highest-level support resource within the IT Support Desk. You'll take ownership of advanced troubleshooting, root cause analysis, and systemic improvements across our endpoint and SaaS environments. This role is capability-based, emphasizing hands-on expertise, documentation quality, and leadership. You'll work closely with infrastructure, cloud, and cybersecurity teams, support C-suite and high-priority users, and help shape the future of our IT support operations.

Requirements

MINIMUM QUALIFICATIONS/EDUCATION
  • 5+ years of hands-on IT support, help desk, or endpoint engineering experience
  • Advanced troubleshooting across desktops, SaaS, network-dependent apps, and identity services
  • Strong knowledge of:
    • Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
    • Endpoint management tools (Intune, SCCM, JAMF, etc.)
    • Identity & access management (AD, Entra ID, MFA, SSO)
  • Experience supporting senior leaders or high-profile users
  • Familiarity with remote support, scripting (PowerShell), and ITIL workflows
  • Bachelor's degree not required - based on proven ability and leadership 5+ years of hands-on IT support... Strong working knowledge of Microsoft 365 suite.
PREFERRED QUALIFICATIONS
  • Microsoft Certified: Endpoint Administrator Expert (or equivalent)
  • ITIL Foundation, HDI Team Lead, or MD-102 certification
  • Exposure to compliance frameworks (HIPAA, PCI, SOX, NIST)
  • Demonstrated leadership in cross-functional projects
  • Strong technical and user-facing documentation skills

TESTING REQUIREMENTS:

Candidate will be required to participate in the following as a condition to hire:

• Assessment Testing as Needed

• Culture Index Survey
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Service Desk Engineer 3 • Modesto, CA, United States

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