Customer Solution Architect

Our Company

At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You'll Do

The Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining and expanding Teradata ecosystems through technical engagement, advocacy, and opportunity progression. The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation.

As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities. The role is focused upon business outcome led pre-sales motions to align appropriate technology solutions to resolve business problems, that deliver measurable value to our customers. This will include highlighting capability and competitive differentiators that advance ARR through technical progression of the Teradata estate.

Key Responsibilities

Customer Advocacy and Relationship Leadership

• Establish and maintain trusted relationships across customer organizations from technical leads to executive sponsors.

• Engage with business stakeholders to appreciate business problems from the customer perspective and fully understand the value opportunity.

• Relay customer feedback, technical blockers, and solution gaps internally to influence product direction and ensure timely responses.

• Demonstrate value realization of Teradata solutions through ongoing customer engagement and success planning.

Adoption and Innovation

• Champion adoption by highlighting Teradata's technical differentiators and underutilized capabilities.

• Educate customers on emerging trends, industry benchmarks, and new Teradata capabilities through technical briefings, innovation days, and workshops.

• Develop and deliver reusable technical collateral, proof-of-value (POV) exercises, and hands-on engagements (e.g., Vantage Hands-On Experiences) tailored to customer needs.

• Collaborate with customers to identify net-new use cases and align the Teradata platform with long-term strategies.

Technical Opportunity Progression

• Lead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR.

• Collaborate and contribute to internal technical planning roadmaps (a.k.a. Tech Visions) specific to each account, mapping current-state and future-state architectures to business objectives.

• Support proposal development and stakeholder communication across internal teams, and the customer.

• Execute high-value, cost-effective sales motions such as demos, benchmarks, and PoCs to de-risk the progression of opportunities driven by business need.

Technical Influence and Execution

• Develop trusted technical leadership through thought leadership, proactive ownership, and field-proven credibility.

• Influence customer architecture strategy to include Teradata Vantage through modern data and analytics blueprints.

• Align technical execution with account team strategy and customer success goals, ensuring long-term platform expansion.

• Be comfortable running customer workshops and demonstrations of how Teradata technology solutions can successfully mitigate and resolve business issues.

• Remain continuously educated on Teradata's full portfolio and adjacent technologies to guide complex customer conversations.

What Makes You a Qualified Candidate

• Excellent verbal and written communication skills.

• Possess a keen interest and understanding of developments in data and analytic solutions including emerging AI/ML trends.

• Experience in promoting analytic solutions for large enterprises in either a pre-sales or delivery role.

• Must have experience with Cloud technologies such as AWS, Azure and Google Cloud.

• Must be comfortable with developing and delivering hands-on demonstrations which are focused upon AI/ML capabilities and data science initiatives.

• Must have knowledge of the competitive landscape and an understanding of Teradata's differentiators.

• A clear, confident and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.

• Demonstrate ability to understand customer's needs and provide thought leadership to influence and build trust at multiple levels with both technology and business stakeholders.

• Demonstrate excellent organizational and people skills.

• Have a degree level qualification or relevant experience in computer science, software engineering, analytical data science, mathematics, management information systems or a related discipline.

What You'll Bring

• Possess the ability to multi-task and manage competing priorities across multiple customers.

• Possess strong analytical and problem-solving skills.

Why We Think You'll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.

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Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow. If you require accommodations during the interview process, please let your recruiter know and we will work with you to meet your needs.

Pay Rate: 159300.0000 - 199100.0000 - 238900.0000 On-Target Earnings

Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance.

Employees in this position are also eligible to participate in the Company's comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here: https://www.teradata.com/About-Us/Careers/Benefits