Talent.com
Patient Services Specialist - Float
Patient Services Specialist - FloatAmerican Oncology Network LLC • Georgetown, TX, United States
No longer accepting applications
Patient Services Specialist - Float

Patient Services Specialist - Float

American Oncology Network LLC • Georgetown, TX, United States
30+ days ago
Job type
  • Full-time
Job description
Location:
Lone Star Oncology
Pay Range:
$15.83 - $26.38

LoneStar Oncology is seeking an experienced Patient Services Specialist to work at our outpatient clinic in Georgetown, TX and float to our clinic in Kyle, TX as needed.

Position Summary:

The Patient Services Specialist (PSS) provides high-quality front-end patient support by managing patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service. Responsibilities may vary by office size, layout, and staffing model, with cross-coverage across functional stations as needed.

Key Performance Areas:

KPA 1 - Patient Intake, Registration & Customer Experience
  • Greet patients and caregivers professionally to create a welcoming, supportive environment.
  • Accurately check in patients according to clinic policy, verify identity per AON Patient I.D. standards, and document arrival status and location in the EMR.
  • Verify, update, and maintain patient demographic information at required intervals.
  • Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
  • Ensure completion of required patient forms and medical history documentation.
  • Respond promptly and courteously to inbound calls; route calls or document messages accurately within the EMR.
KPA 2 - Scheduling, Physician Support & Communication
  • Schedule and manage patient appointments, including new patients, follow-ups, treatments, referrals, outside testing, and hospital admissions per physician orders.
  • Maintain physician schedules in alignment with preferences, capacity limits, and clinic policies; proactively resolve scheduling conflicts.
  • Coordinate physician requests related to schedule changes, meetings, vacations, conferences, and drug representative visits.
  • Assign new patients to appropriate clinicians per office guidelines and maintain accurate assignment records.
  • Contact patients regarding missed appointments, document outreach efforts, and reschedule as appropriate.
  • Accurately document and relay hospital consults, messages, and urgent information to physicians and designated care team members.
  • Manage answering service activation/deactivation and retrieve messages in accordance with clinic hours and emergency call policies.
KPA 3 - Medical Records & Documentation Management
  • Create, maintain, and update patient charts in the EMR and billing systems for new, follow-up, and hospital consult patients.
  • Assemble and verify new patient and hospital follow-up records; obtain missing documentation from referring providers, facilities, or labs.
  • Process, file, and distribute faxes, mail, courier deliveries, and electronic documents accurately and timely.
  • Respond to medical record requests from patients, providers, and authorized third parties in accordance with policy and HIPAA requirements.
  • Support legal and subpoena-related chart requests by coordinating with corporate and external vendors as required.
  • Maintain EMR, fax servers, and document management systems with attention to accuracy, completeness, and proper categorization.
  • Verify patient identifiers prior to filing records and resolve misfiled documentation promptly.
KPA 4 - Financial Transactions & Daily Reconciliation
  • Collect and post all forms of patient payments accurately; log transactions in required systems and reports.
  • Prepare daily close documentation, deposits, and trial closes in accordance with AON and clinic protocols.
  • Balance cash drawers and handle funds according to established procedures.
  • Notify Financial Counselors of insurance changes, STAT scheduling needs, or hospital admissions impacting billing or collections.
  • Distribute reports, schedules, and documentation to appropriate departments, including EDI and Business Office, per protocol.
KPA 5 - Compliance, Team Support & Operational Flexibility
  • Comply with all federal, state, and local regulations related to patient care, privacy, billing, safety, and records retention.
  • Adhere to all AON policies, procedures, IT standards, and disaster recovery requirements.
  • Perform duties across Patient Services stations (Check-In, Check-Out, Medical Records, Fax Server) as trained and assigned.
  • Provide coverage for absences, lunches, vacations, and staffing needs across locations.
  • Assist with training and onboarding of new Patient Services staff.
  • Maintain organized workspaces, safeguard equipment, and ensure confidentiality of patient and employee information.
  • Support multi-site operations and work at alternate AON locations as business needs require.
Required Qualifications:

Education: High School Diploma; Associates degree preferred

Experience:
  • Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
  • Demonstrated customer service focus with strong attention to detail and multitasking ability
Skills and Competencies:
  • Strong interpersonal and communication skills with diverse populations
  • Critical thinking, problem-solving, and organizational skills
  • Ability to manage competing priorities in a fast-paced, multi-site environment
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook


Travel: 0%

#AONA
Create a job alert for this search

Patient Services Specialist - Float • Georgetown, TX, United States

Similar jobs

Surgical Services Manager RN

St. David's Medical CenterRound Rock, TX, US
Full-time +1

Are you ready to manage in a new era as a Surgical Services Manager RN where building a healthier tomorrow is more than a job? Our St.David's Medical Center team is committed to partnership, innova...Show more

 • Promoted

Healthcare Programs Offered - Entry Level Training Programs

DreamboundRound Rock, Texas, United States
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Are you pas...Show more

 • Promoted

Medical Front Office Patient Service Specialist (Float)

Baylor Scott & White Outpatient RehabilitationRound Rock, Texas, United States
Full-time

Baylor Scott & White Outpatient Rehabilitation is hiring a Patient Service Specialist (PSS) - Float in Round Rock, TX.This entry-level position requires strong customer service skills, organization...Show more

 • Promoted • New!

Patient Services Specialist: Front Desk & Care Support

Baylor Scott & White HealthGeorgetown, Texas, United States
Full-time

Baylor Scott & White Health is hiring a Patient Services Specialist 1 in Georgetown, Texas.This position provides essential administrative support in a healthcare setting, focusing on enhancing pat...Show more

 • Promoted • New!

Patient Service Representative

Family Care CenterRound Rock, TX, US
Full-time

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care.Our journey began in 2016 when two U.Army Veterans founded Family Care Center to help service membe...Show more

 • New!

Referral Support Specialist III

Clinical Pathology Laboratories, IncGeorgetown, TX, US
Full-time

Job Functions, Duties, Responsibilities and Position Qualifications:.We're not just a workplace - we're a Great Place to Work certified employer!.Proudly certified as a Great Place to Work, we are ...Show more

 • Promoted • New!

Part Time - Hospital Phlebotomist

LabcorpCedar Park, TX, US
Part-time

Labcorp is seeking a Phlebotomist to work at.Work Schedule: Monday - Friday 4:00AM - 8:00AM with rotating weekends and holidays.Perform blood collections by venipuncture and capillary techniques fo...Show more

 • Promoted

Health Physical Therapist

H2 HealthRound Rock, TX, US
Full-time

Physical Therapist (PT) | Full-time | Outpatient Clinic |.Opportunities available in the following locations:.Park Valley Drive, Round Rock, TX 78681,.Cottonwood Creek Trail, Bldg B, Ste 220, Cedar...Show more

 • Promoted • New!

Remote Patient Account Collections Specialist

HCA HealthcareGeorgetown, Texas, United States
Remote
Full-time

A leading healthcare provider is seeking a Patient Account Collections Specialist to manage outbound calls and resolve patient receivables.This full-time position requires 1 mid/evening shift weekl...Show more

 • Promoted

Travel Physical Therapist (PT) - $1,930 per week in Round Rock, TX

AlliedTravelCareersRound Rock, TX, US
Full-time

Windsor Healthcare Recruitment Group, Inc.Windsor Healthcare Recruitment Group, Inc.Physical Therapist for a travel assignment in Round Rock, TX to start ASAP.This assignment is for a 13 weeks cont...Show more

 • Promoted

Patient Registration Specialist - Part Time, Start in Healthcare

R1 RCMCedar Park, Texas, United States
Part-time

A healthcare technology company in Cedar Park, Texas is looking for a Customer Service Representative for Patient Registration.In this role, you will assist patients checking into the hospital, nav...Show more

 • Promoted

Patient Reception Specialist - Round Rock

Harbor HealthRound Rock, TX, US
Full-time
Quick Apply

Harbor Health is looking for skilled Patient Reception Specialists (PRS's) to become a member of our team.Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a mod...Show more

Patient Reception Specialist - Round Rock Express

Harbor HealthRound Rock, TX, US
Full-time
Quick Apply

Harbor Health is looking for skilled Patient Reception Specialists (PRS's) to become a member of our team.Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a mod...Show more

Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient RehabilitationRound Rock, Texas, United States
Full-time

Baylor Scott & White Institute for Rehabilitation Austin, TX (Round Rock Teravista) Patient Service Specialist (PSS) - Float Hours: vary between Monday - Friday 7am - 7pm Full Time Candidate will b...Show more

 • Promoted • New!

Patient Care Technician Float Pool

St. David's Georgetown HospitalGeorgetown, TX, United States
Full-time +1

Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity.We care like family! Jump-start your career as a(...Show more

 • Promoted

Pediatrics Physician

The Inline GroupHutto, Texas, US
Full-time

Pediatrics physician job in Texas : The Inline Group -.Hours:Clinic Hours Monday - Friday 8 AM - 5 PM.Average Patients seen: 20 - 25.Compensation: Compensation based on experience.Benefits: - Medic...Show more

 • Promoted

PRN Home Health Physical Therapist

HCA HealthcareRound Rock, Texas, US
Full-time +1

Coverage Area Includes North AustinIntroduction.Do you want to join an organization that invests in you as a(an) Physical Therapist Home Health PRN? At St.David's Healthcare at Home, you come first...Show more

 • Promoted • New!

Hospitalist Nocturnist Physician

US Acute Care SolutionsCedar Park, TX, US
Full-time

Are you looking for an exciting and unique career as a hospitalist? With one of the most competitive compensation packages in the market? The opportunity to work with other residency-trained, board...Show more