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Computer system support Engineer
Computer system support EngineerTata Consultancy Services • Irvine, CA, United States
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Computer system support Engineer

Computer system support Engineer

Tata Consultancy Services • Irvine, CA, United States
30+ days ago
Job type
  • Full-time
Job description
Must Have Technical/Functional Skills
  • Experience on Core end user technologies such Windows desktop, laptop, MacBook, Tablet, iPad, printer setup, Zebra scanners
  • Proficient in Laptops, Desktop, MacBook, iPad and tablet imaging
  • Windows 11, MaC OS, Android and iOS
Roles & Responsibilities
  • Imaging of Laptop, Tablets, iPad, MacBook as per the approved Image and ship to the end users
  • Ship Return box along with return label to end users for device recovery
  • Ship Accessories (Chargers, Scanners, mouse, docking station, cases)
  • Manage return devices
  • Receive incoming shipment from FedEx
  • Remove devices from box sort out clean devices
  • Test and separate out broken devices
  • Discard empty box, trash, broken cases
  • Clean devices and reimage to redeploy
  • Manage Inventory updates Scan incoming device serial numbers and update inventory
  • Support EOL device replacements
  • Printer/Scanner configurations
  • Coordinate with Vendor for hardware returns / disposal
  • Coordinate with vendor for SIM activation/deactivation
  • Coordinate for daily device shipments to meet SLA with the customers
  • For any urgent /ad hoc shipment request after 3 PM Drop package at FedEx office before 6PM


TCS Employee Benefits Summary:
  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range-$55,000-$63,000 a year

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Computer system support Engineer • Irvine, CA, United States

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