Role Purpose This role serves as the operational leader for the Information Technology, Intelligent Transportation Systems (ITS), and Data Service functions. The IT Manager is responsible for the day-to-day management of technology operations, staff supervision, and coordinated delivery of technology services across the District.
Working under the direction of the Director of Information Technology, the IT Manager ensures that operational work, system support, and approved technology initiatives are executed from intake through delivery in a consistent and predictable manner, serving as the primary operational point of coordination and escalation. The Director retains responsibility for enterprise technology strategy, final prioritization of work, and the direction of major initiatives.
General Summary This is a cross-functional operational role responsible for coordinating execution across business, technical, and vendor teams, resolving dependencies, and ensuring approved technology work is delivered in alignment with established priorities. The IT Manager is responsible for synthesizing operational issues, options, and recommendations into decision-ready inputs for Director review, limiting escalations to matters requiring strategic direction or risk acceptance.
Essential Duties & Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Direct daily operations across IT, ITS, and Data Services; including analyzing workflows, establishing operational priorities, implementing standards, and setting delivery timelines
- Assign, coordinate, and review the work of IT Operations, ITS, Network, Systems, Applications, Help Desk, and Data Services personnel.
- Lead staffing decisions, provide direct supervision, and support employee development, training, and performance management.
- Coordinate the intake, prioritization, and execution of operational tasks, service requests, and small-to-medium technology initiatives in alignment with priorities set by the Director of IT
- Manage operational escalation processes, resolving service issues and elevating enterprise-level risks or systemic concerns to the Director of Information Technology
- Coordinate and manage the execution of small to medium-sized technology efforts, and select larger initiatives that do not require a dedicated Project Manager, ensuring work is tracked, sequenced, and delivered through established project management tools
- Ensure operational readiness and ongoing support of technology systems in alignment with established data security, reliability, and disaster recovery standards.
- Oversee operational support functions, including backup processes and user support services, to maintain service continuity and reliability.
- Work collaboratively with technical and business stakeholders to continuously assess technology use and improvement opportunities, surfacing synthesized recommendations to inform strategic decisions
- Work across business, project, and technical teams to identify where data support, analysis, or direction is needed and coordinate alignment of Data Services team efforts.
- Coordinate and manage vendor activities, serving as the primary point of contact to track deliverables, timelines, and dependencies for vendor-delivered technology services.
- Implement and maintain Director-approved IT operational policies and procedures to support effective service delivery.
- Serve as a point of coordination between departments and technical teams, helping translate needs, facilitate communication, and ensure appropriate technical support is engaged
- Own operational follow-through by documenting decisions, tracking action items, and ensuring commitments are closed without unnecessary re-escalation.
- Represent IT operations in cross-functional working sessions, vendor meetings, and delivery forums
- Establish and maintain a regular operational cadence for tracking delivery, risks, and escalations across IT, ITS, and Data Services.
Supervisory Responsibilities - This position supervises others. Supervisory span will include direct and indirect reports and may cover multiple departments.
- The IT manager oversees a department that includes positions represented by Amalgamated Transit Union (ATU) Local 757. Represented positions are governed by the applicable collective bargaining agreement.
Fiscal Responsibility - This position adheres to procurement policies and procedures including managing contract compliance. This position also assists in the development, management, and reconciliation of the budget.
Minimum Qualifications
Any equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the job. Education and course work can substitute for years of experience. Typical qualifications would be:
Experience:
- Bachelor's Degree in Information Systems, Business, or a closely related field from a recognized college or university.
- At least three (3) years of IT management or supervisory experience.
- At least five (5) years of progressively responsible IT experience, including operational oversight, coordination of vendor-delivered services, and execution of technology initiatives in a multi-team environment.
Preferred:
- Prior hands-on experience as a systems administrator, network engineer, or infrastructure engineer in a production enterprise environment.
- Working knowledge of Microsoft 365, identity and access management, networking, server and storage platforms, sufficient to oversee operations, assess risk, and manage change.
- Experience planning, coordinating, and executing infrastructure and platform changes, including dependency management, communication, and operational readiness.
- Familiarity with change, incident, and escalation management practices in a 24x7 or operationally critical environment.
- Experience leading or supporting platform migrations, upgrades, or service transitions in coordination with internal teams and vendors.
- Ability to translate technical impacts and tradeoffs to non-technical stakeholders and leadership.
Knowledge and Skills: - Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Thorough understanding of Computer Information Systems (CIS) principles, programs, policies, activities, and procedures.
- Excellent organizational skills, with the ability to prioritize work.
- Principles and practices of enterprise information technology systems, including infrastructure, platforms, systems integration, and operational service delivery.
- Applicable local, state and federal laws, rules and regulations governing information systems within a public agency environment.
Position Type and Expected Hours of Work - May work in a normal office environment and/or remote office as approved. Will sometimes be required to work and/or attend meetings or events in public and at all LTD locations.
- Monday through Friday 8am until 5pm
- Occasional abnormal hours are expected and required for specific events and to reach all employees.
Travel - Travel within the metropolitan area is required.
- Occasional travel outside of the region may be required.
Working Conditions & Physical Demands - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Human Collaboration & Job Impact - Communications and discussions result in decisions regarding policy development and implementation. Interaction with others outside the organization requires exercising participative management skills that support team efforts and quality processes. The impact the job has on LTD is significant in terms of time, money, or public/employee relations.
EEO Statement - LTD is an equal opportunity employer.
