Medical Assistant

Medical Assistant

Essential Duties & Responsibilities

• Uses communication skills with appropriate medical terminology.
• Measures and records vital signs.
• Interviews patients while recording and updating medical information into the EHR system.
• Prepares patients for examinations and performs routine screening tests.
• Provides patient education with regard to medications and instructions set forth by the provider to manage their health.
• Prepares and administers medications with physician authorization.
• Maintains supplies, equipment, stocks, and prepares the exam rooms for patients.
• Cleans and sterilizes instruments.
• Checks and responds to patient phone calls.
• Reviews and prepares requests and prior authorizations for medications.
• Familiar with signs and symptoms of allergy testing systemic reactions. Familiar with emergency equipment and protocols for treatment.
• Seeks immediate assistance from RN/LVN staff in dealing with emergency treatment for allergy testing patients.
• Participates in all In-Service training courses.
• Participates in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.
• Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions.
• Promotes fully electronic workflows and collaborates with leadership to reduce manual paper processes where feasible.
• Maintains patient, staff, and employer confidentiality. Complies with all HIPAA regulations.
• Provides additional support and performs other duties as assigned.

Qualifications

Education and Experience

• High school graduate or equivalent
• Graduate of an accredited Medical Assistant program or comparable experience.
• One-year medical office experience is preferred.
• Current CPR certification is required. Medical Assistant Certification a plus.
• Must be self-directed and able to work independently
• Attention to detail a must

Computer Skills

• Proficient computer skills in Microsoft Office including Outlook, Excel, and Word

Knowledge, Skills, Abilities

• Customer Service Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
• Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality. Use CPR skills when necessary.
• Organization Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
• Professional Maturity The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Time Management Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Effective Communication The ability to write and speak effectively based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Physical Demands

• Anticipate lifting 20-25 pounds in any given day. Lifting up to 40-50 pounds may occasionally be required, depending on the specific style or type of care provided. In the performance of certain patient care tasks, the Medical Assistant may be expected to have sufficient manual dexterity in order to safely perform various skills and techniques. Tasks and expectations may vary by clinical site and medical practice. Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner. May be exposed to acutely ill patients, communicable diseases, blood borne pathogens, and airborne allergens used during skin testing and immunotherapy.

Work Environment

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic), daily stair climbing; Typical schedule is Monday through Friday with regular working hours; Occasional overtime and travel to other clinic locations may be required.