AI Initiatives Program Manager-Customer Success

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a strategic thinker with a passion for driving innovative AI initiatives and enhancing customer success? Nutanix is looking for a driven leader to join our Customer Success team, where you'll spearhead transformative initiatives that shape how thousands of organizations unlock the full potential of hybrid multicloud technology. In this role, you'll drive high-impact AI-powered initiatives, influence cross-functional strategy, and deliver measurable outcomes in a fast-paced, collaborative environment that rewards bold thinking and execution. If you're ready to make your mark on the future of enterprise technology, we want to hear from you

About the Team

At Nutanix, you'll be joining the Customer Operations team within our Customer Success division , a dynamic, globally distributed group of six talented professionals spanning Serbia, Durham, NC, and Seattle, WA. Our team culture thrives on collaboration, mutual respect, and a shared commitment to achieving goals together. We believe in leveraging each other's strengths and maintaining open lines of communication, which not only helps us hit our objectives but also fosters an environment conducive to learning and personal growth.

You will report to the Global Process and Enablement Leader for Customer Success Operations. The work setup is hybrid for our Durham, NC-based employees, requiring you to be in the office three days a week. This arrangement allows for valuable in-person collaboration while also providing the flexibility to balance your work and personal life. Additionally, while some travel may be involved, it is limited to a maximum of 10%, ensuring you can manage your time effectively.

Your Role

• Take full ownership of AI-driven initiatives within Customer Success, overseeing all phases from ideation to implementation and continuous optimization.
• Lead cross-functional collaboration among Customer Success, Product, Engineering, and Operations teams to ensure alignment and timely execution of projects.
• Shape and influence the AI roadmap by identifying high-impact use cases and prioritizing rollout strategies that align with strategic business goals.
• Design and implement comprehensive change management plans that ensure smooth adoption of AI capabilities across teams and stakeholders.
• Utilize data analytics to uncover trends and insights, tracking program success metrics to inform continuous improvement and executive reporting.
• Establish robust governance structures to maintain oversight on project execution, risk management, and issue resolution processes.
• Develop clear communication strategies to engage stakeholders and ensure understanding of project objectives and outcomes.
• Achieve measurable improvements in customer adoption, satisfaction, and productivity within the first year, demonstrating the impact of AI initiatives.

What You Will Bring

• 7+ years of experience in program management, particularly in cross-functional initiatives with Product and Engineering teams.
• Strong background in Customer Success operations, workflows, and lifecycle management.
• Proven ability to translate business requirements into technical specifications and manage technical stakeholders effectively.
• Exceptional data analysis skills, with the ability to turn insights into actionable recommendations and present them to executive leadership.
• Demonstrated expertise in change management, with a history of driving organizational transformation and influencing senior leadership.
• Experience implementing AI or machine learning solutions in customer-facing or operational contexts.
• Proficient with project management tools (e.g., Jira, Asana, Smartsheet) and data visualization platforms.
• Advanced degree (MBA or related field) preferred, showcasing a strong foundational understanding of business principles.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $ 128,000 and USD $ 255,600 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].