Facilities Attendants

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Club Facilities Associate is responsible for the cleanliness, presentation, and day-to-day upkeep of the Club's interior spaces and exterior grounds. This is a hands-on, physical role - you are on the floor, in the locker rooms, on the walkways, and at the beverage stations, ensuring every member-facing space meets the standard the Club is known for.

Members notice everything : a clean shower, a freshly stocked towel shelf, a spotless mirror, a well-maintained beverage station, a tidy walkway. Your work is the foundation of the member experience, even when it goes unnoticed - and it will be noticed immediately when it falls short. This role requires consistency, attention to detail, and a genuine sense of pride in maintaining an environment that reflects the quality of this Club.

Success in this role looks like member spaces that are consistently clean, stocked, and presentation-ready throughout every shift - with no reminders needed and no corners cut.

Essential Responsibilities

Locker Rooms & Restrooms

• Clean and sanitize all locker room and restroom areas on scheduled intervals throughout each shift : toilets, urinals, showers, sinks, countertops, fixtures, and drains.
• Clean and polish mirrors, glass surfaces, and stainless steel fixtures to a streak-free finish; spot-check and touch up between scheduled cleanings as needed.
• Sweep, mop, and scrub locker room and restroom floors; pay particular attention to wet areas, grout lines, and high-traffic zones.
• Monitor and replenish all restroom and locker room supplies continuously throughout the shift : soap dispensers, paper products, amenities - proactively, not reactively.
• Remove waste and soiled linen promptly; maintain a clean, organized waste removal and linen cart throughout the shift.
• Report any plumbing, fixture, or structural issues to the Facilities Manager immediately with specifics on location and condition

Fitness Floor & Common Areas

• Clean and disinfect all fitness equipment on a scheduled rotation : cardio machines, weight machines, free weights, benches, mats, and handles - thoroughly and consistently.
• Re-rack weights, straighten equipment, and restore the fitness floor to organized, ready-to-use condition throughout the shift.
• Sweep, vacuum, and mop all fitness floor, studio, and common area surfaces; address spills and messes immediately without waiting for a scheduled round.
• Clean interior glass doors, partition windows, and mirror panels in fitness and common areas; maintain a streak-free finish.
• Wipe down corridor walls, baseboards, doors, and high-touch surfaces (light switches, door handles, railings) as part of regular walkthrough routines.
• Identify and report any equipment damage, safety hazards, or maintenance needs to the Facilities Manager promptly.

Member Amenity Areas

• Stock towel stations, locker room shelves, and amenity areas with clean, neatly folded linens throughout the shift - levels should never run out during operating hours.
• Sort and transport soiled linen efficiently; maintain laundry areas in a clean, organized, and functional condition at all times.
• Monitor linen inventory levels and communicate low stock or equipment issues to the Facilities Manager in advance.
• Set up, maintain, and break down beverage stations throughout the day : brew fresh coffee on schedule, replenish water, restock cups, condiments, and supplies.
• Keep beverage and amenity stations clean, organized, and visually presentable at all times; wipe down surfaces, clean equipment, and replace items promptly.
• Monitor and communicate supply levels for beverage and amenity stations to the Facilities Manager to prevent running out during peak usage.
• Ensure all food-contact surfaces and equipment meet cleanliness and sanitation standards; follow proper food-safe handling practices.

Exterior Grounds & Outdoor Areas

• Maintain Club walkways, entry paths, patios, and outdoor common areas : sweep, blow, and clear debris using brooms, leaf blowers, and other appropriate equipment.
• Remove litter, leaves, and other debris from outdoor member-facing areas at the start of each shift and as needed throughout the day.
• Keep outdoor furniture, fixtures, and surfaces clean and presentable; wipe down and reposition as needed.
• Flag any exterior maintenance issues - damaged pavement, lighting outages, drainage problems, safety hazards - to the Facilities Manager immediately.

Opening, Closing & Shift Standards

• Execute opening and closing checklists completely and accurately - every item, every shift, no shortcuts.
• Conduct scheduled walkthroughs of all assigned areas; identify and correct presentation or cleanliness issues without waiting to be directed.
• Maintain cleaning carts, supply closets, and back-of-house storage areas in an organized, ready-to-deploy condition at all times.
• Use cleaning chemicals, disinfectants, and equipment safely and in accordance with product instructions and Club safety standards; follow proper storage and handling procedures.
• Communicate openly with supervisors : flag supply shortages, facility issues, or anything that needs attention early - not after it becomes a problem.

Qualifications

• Prior experience in housekeeping, janitorial, facilities maintenance, or a similar role preferred; experience in a club, hotel, resort, or fitness environment is a plus.
• High personal standards for cleanliness and presentation - you notice the details, you take pride in the work, and you don't cut corners.
• Physically capable of performing all essential functions of the role : standing, walking, bending, stooping, kneeling, and lifting or pushing equipment and carts up to 50 lbs throughout the shift.
• Able to work independently and stay on task without constant supervision; self-directed, reliable, and accountable.
• Comfortable operating standard cleaning equipment : vacuums, mops, floor scrubbers, laundry machines, leaf blowers, and steam or disinfecting equipment.
• Familiar with safe handling of cleaning chemicals and disinfectants; ability to follow safety data sheets and proper storage procedures.
• Reliable and consistent - members and teammates depend on every space being done right, every shift.
• Flexible availability including early mornings, evenings, weekends, and holidays; the Club's busiest times require this role to be fully present and operational.
• Bilingual (English / Spanish) a plus, but not required.

Physical Requirements

This is a physically demanding role. The Club Facilities Associate must be able to stand and move continuously for the duration of a shift, perform repetitive cleaning tasks, operate manual and powered cleaning equipment, and lift, carry, or push supply carts and laundry bins weighing up to 50 lbs - with or without reasonable accommodation. Work is performed in both indoor and outdoor environments, including wet areas and varying weather conditions.

Compensation

Salary Range : $25.68 - $25.68 Hourly

Tipped / Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.