Oracle Record-to-Report (R2R) Functional Track Lead - Operate
Remote
Only on W2
No C2C
USC/ GC/ TN-Visa only
Role Summary
We're hiring an experienced Oracle Record-to-Report (R2R) Functional Lead (Manager) to oversee post-production support across R2R processes in Oracle Financials Cloud. This role coordinates L2/L3 support, serves as the escalation point for complex close/accounting issues, and drives operational improvements-consistent with the Operate Support/Track Lead JD pattern in the attached file.
Key Responsibilities
• Lead functional support delivery across all R2R modules (Period close, Subledger-to-GL accounting, Reconciliations, and Financial Reporting, GL, Cash Management, Fixed Assets, Lease Management, Oracle Projects - Costing & Billing, Oracle ARCS, FCCS, EDMCS, EPM/Narrative Reporting).
• Own incident triage/resolution for P1/P2 production issues; drive root-cause analysis and prevention of recurring issues.
• Coordinate L2/L3 work across functional resources; ensure consistent incident/problem/change management practices.
• Monitor and support integrations, interfaces, and batch jobs (e.g., FBDI/APIs/OIC), including error handling and reprocessing.
• Manage quarterly Oracle Cloud update readiness (impact assessment, regression testing coordination, production validation).
• Maintain runbooks/SOPs/knowledge articles and provide operational reporting (SLA, backlog, recurring-issue trends).
Required Qualifications
• 8+ years Oracle Financials experience with deep R2R expertise (e.g., GL, SLA/accounting flows, close/reporting).
• Proven experience leading Oracle Cloud production support/Operate (L2/L3), including complex cross-functional incident management.
• Strong stakeholder communication and documentation skills (runbooks, SOPs, RCA).
Preferred / Nice-to-Have
• ITIL support processes; ServiceNow/Jira.
• OTBI/BI Publisher reporting validation and close reporting reconciliation experience
What Success Looks Like (first 90 days)
• Stabilize R2R support and reduce recurring close blockers through RCA and monitor improvements.
• Stand up/refresh R2R runbooks and establish structured governance + operational reporting cadence.
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