Business Analyst (Property & Casualty Insurance)

Job Title

Created in 1999, West Point Technologies is committed to providing innovative technical and business services to carriers in the insurance industry. West Point Technologies is a family owned organization and is part of the Jerger Family of companies that also includes American Traditions Insurance Company, TJ Jerger MGA, and Storm King Claims Services.

At West Point Technologies, we are P&C industry veterans with a deep bench of testing, automation and BPO experience and expertise. We've earned a reputation for solving the most difficult system challenges by delivering customized software and business processing solutions on time and on budget.

We are a family-oriented organization committed to providing competitive compensation and benefit packages to our employees including:

• Medical, dental, vision, starting day 1 of employment!
• Multiple plans to choose from in order to fit your needs
• 401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested!
• Generous PTO and paid holiday schedule
• 1 day of paid volunteer time off per year
• Onsite workout facility
• Casual dress code (work appropriate)
• Hybrid office setup with 3 days in office and 2 days remote

What will you be doing?

• Participate fully in an Agile team throughout the full software development lifecycle, including requirements gathering, analysis, user story creation, testing support, and deployment coordination.
• Analyze client requests and business needs, translating them into clear functional requirements and user stories for the development team.
• Collaborate directly with insurance carriers and stakeholders to refine requirements and represent the client's vision throughout the development process.
• Lead client demos of enhancements and new functionality.
• Provide UAT coordination and support, including defect triage and tracking in Azure DevOps.
• Support production releases and Go-Live activities, ensuring smooth implementation and issue resolution.

The skills needed to be successful in this job:

• Proficient in Microsoft Office and Azure DevOps, with strong overall technical aptitude.
• Excellent written and verbal communication skills, with the ability to identify and resolve misunderstandings early.
• Ability to understand end-to-end system workflows and translate business needs into structured user stories and acceptance criteria.
• Strong analytical and problem-solving skills.
• Experience in Customer Service, Quality Assurance, or Underwriting within the P&C insurance industry is a plus.

The ideal candidate will possess:

• 35 years of Property & Casualty insurance experience.
• Experience working within a full SDLC in an Agile environment.
• Strong ownership mindset, urgency, and follow-through.
• Ability to work effectively with cross-functional teams including developers, QA, product, and client stakeholders.
• Demonstrated ability to thrive in a fast-paced, client-facing SaaS environment.
• Commitment to delivering high-quality, detail-oriented work.
• Knowledge of cloud-based SaaS platforms, hybrid architectures preferred.
• Self-starter with the ability to learn new technologies and insurance products quickly.
• Flexibility to support occasional after-hours releases or client needs.

Our office is located at 7785 66th St. N, Pinellas Park, FL 33781 in the Richard and Evelyn Jerger Building.

Typical office hours are 8:30-5:00pm Monday-Friday, but may require additional hours to meet project deadlines.

Physical requirements:

• Must be able to remain in a stationary position for 50%- 75% of the time.
• Must be able to speak and communicate clearly to other team members.
• The person in this role needs to occasionally move about inside the building to access office machinery and support team members
• Constantly operates a computer and other office machinery such as a copy machine, phone/headset, and key board.

West Point Technologies is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.