Business Systems Analyst

Essential Duties and Responsibilities :

• Support the design and modification of business systems or IT systems.
• Interact with the business stakeholders and subject matter experts in order to understand gather, document, and analyze business needs and technical requirements.
• Document the functional and, sometimes, the technical design of the system
• Review and create system documentation and user manuals

Job Specific Duties / Responsibilities :

• Serve as the liaison between business units, technology teams, and support teams throughout the proposal lifecycle.
• Analyze RFP requirements, current technical environments, and scope to define solution and pricing needs.
• Collaborate with developers and subject matter experts to establish scope, assumptions, and cost models.
• Translate RFP requirements into startup and ongoing labor and cost estimates using established scoping tools.
• Identify, document, and communicate risks, assumptions, and mitigation strategies.
• Provide pricing inputs, technical solution overviews, and contact center expertise to proposal teams and stakeholders.
• Support proposal development by guiding writers, reviewing content, and contributing technical material.
• Drive process improvement through opportunity tracking, pipeline reviews, training participation, and pricing best practices.

Minimum Requirements

• Bachelor's degree in related field.
• 5-7 years of relevant professional experience.
• Equivalent combination of education and experience considered in lieu of degree.

Job Specific Education / Requirements :

• Bachelor's degree in Business Management, Information Systems, Computer Science / Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience.
• 4+ years of experience analyzing technical requirements and working with a multi-disciplinary team to identify solutions, risks and risk mitigation strategies OR in a similar Business Analyst role.
• Understanding of public cloud and private cloud IaaS, PaaS, UCaaS, CCaaS and SaaS.
• Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording.
• Proven ability to work in fast-paced environment and multi-task appropriately against competing priorities and deadlines under limited supervision.
• Ability to work well both independently and in teams.
• Understanding of project management processes and relevant project management experience.
• Proven ability to work effectively in a matrixed environment and negotiate decision-making across teams.
• Excellent interpersonal skills to interact with customers, senior-level personnel and Team members
• Excellent organization and communication skills, both written and verbal, with great attention to detail.
• Strong critical thinking and problem-solving skills.
• Ability to distill meaningful insights from structured and unstructured data.
• Ability to leverage data to inform and support critical decisions.
• Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.

Preferred Skills :

• Genesys Cloud and Amazon Connect.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

85,440.00

Maximum Salary

128,160.00