Talent.com
Loews Coral Gables Hotel
Room Service Order TakerLoews Coral Gables Hotel • Coral Gables, FL
Room Service Order Taker

Room Service Order Taker

Loews Coral Gables Hotel • Coral Gables, FL
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more.

Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences.

Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio.

This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.

Essential Functions and Responsibilities

  • Maintains Room Service tracking and control records and files
  • Stays informed of status of menu item availability
  • Assists guests with selection of food, beverage, wine, dessert and specialty items,
  • Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
  • Takes and processes room service orders in a timely manner according to Loews standards
  • Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
  • Responds to complaints regarding room service orders in appropriate manner according to Loews standards
  • Posts Amenity charges to guest accounts
  • Distribute amenities to server by confirming guest room number of guest
  • Dispatch bussers/ server to handle guest requests
  • Call back guest to confirm guest satisfaction with food quality and service
  • Other duties as assigned

Supportive Functions and Responsibilities

  • Promotes and applies teamwork skill at all times
  • Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to all guests, management and fellow employees
  • Attends all appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

Qualifications

  • Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
  • Exceptional guest service and telephone skills
  • Computer skills, ability to operate basic office equipment
  • Effective organizational and communications skills
  • Ability to work flexible schedule to include weekends and holidays

Education:

  • High School Diploma or equivalent

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Create a job alert for this search

Room Service Order Taker • Coral Gables, FL

Similar jobs

Cm Guest Services Supervisor

HoscoMiami, FL, United States
Full-time

The Guest Services Supervisor is responsible for Guest Services and Guest Tram experience on the Destination.This position is accountable for the welcome and farewell experience, Team Member conduc... Show more

 • Promoted

Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial SpaMiami, FL, United States
Full-time +1

At Hand and Stone, Opportunity Knocks.At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month.Our Spa Associates play a crucial role in... Show more

 • Promoted

Guest Services Manager

SkyBridge Luxury & AssociatesMiami, Florida, US
Full-time

We are seeking a polished and dynamic Guest Services Manager to lead front-of-house operations at a luxury boutique hotel in South Beach.This role is responsible for delivering an elevated, highly ... Show more

 • Promoted

Sales and Service Leader - Full Time

SephoraMiami, FL, United States
Full-time

As a Sales and Service Leader, you'll harness your love for beauty and become the leader you are meant to be.You'll be a key driver of store success- leading by example to inspire your team, elevat... Show more

 • Promoted

Retail Service Specialist

O'Reilly AutomotiveMiami, FL, United States
Full-time

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.This position will also assume shift ... Show more

 • Promoted

Sales & Service Coordinator

MCR HotelsMiami, FL, United States
Full-time

The Sales + Service Coordinator will play an important role in the overall success of our sales team.The ideal candidate will have the ability to connect with people in a meaningful way.They will h... Show more

 • Promoted

Guest Coordinator

Ulta BeautyMiami, FL, United States
Full-time

Experience a perfect blend of deliberate purpose and clear-eyed vision.At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise.Creati... Show more

 • Promoted

Guest Service Agent

Peachtree GroupMiami, FL, United States
Full-time

Job Category: Guest Services Requisition Number: GUEST018386.Aloft Aventura Miami, FL 33180, USA.The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying an... Show more

 • Promoted

Service Advisor - Ocean Cadillac

Murgado Automotive GroupMiami, FL, United States
Full-time

Company: Murgado Automotive Group.Signing Bonus: $1000 and after 90 days of employment.Are you ready to elevate your career and be part of a legendary brand synonymous with luxury and excellence? J... Show more

 • Promoted

Member Service Specialist-7446

YouFit GymsMiami, FL, United States
Full-time

As a Member Service Specialist (MSS) at YouFit Gyms, your role is to create an outstanding experience for every member and guest.You are the first point of contact, setting the tone with a welcomin... Show more

 • Promoted

Guest Services Associate Seasonal

Go RentalsMiami, FL, United States
Full-time

Guest Services Associate Seasonal.Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers.Since its launch... Show more

 • Promoted

Assistant Guest Service Manager

The Fresh MarketMiami, FL, United States
Full-time

Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.Our added benefits for joining Th... Show more

 • Promoted

Service Advisor

Bean Automotive GroupMiami, FL, United States
Full-time

Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage.Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kenda... Show more

 • Promoted

Customer Service - Self Storage Manager

Public StorageMiami, FL, United States
Full-time

Customer Service - Self Storage Manager.Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.Our Benefits Total Rewards package available to our team:.We work Flexible... Show more

 • Promoted

Guest Service Associate

European Wax CenterMiami, FL, United States
Full-time

As a Guest Service Associate at European Wax Center in Aventura, you'll use your expertise to ensure every moment is an opportunity for confidence! We seek a special person who can lead with care a... Show more

 • Promoted

Member Service Specialist-7763

YouFit GymsMiami, FL, United States
Part-time

As a Member Service Specialist (MSS) at YouFit Gyms, your role is to create an outstanding experience for every member and guest.You are the first point of contact, setting the tone with a welcomin... Show more

 • Promoted

Guest Services Associate

Go RentalsMiami, FL, United States
Full-time

Hourly Position Type Full Time Education Level High School Category Sales.About Us Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discernin... Show more

 • Promoted

Hospitality GM: Guest Experience & Operations Leader

Catch Hospitality GroupMiami, FL, United States
Full-time

A leading hospitality organization in Miami is seeking a highly motivated General Manager.This role focuses on enhancing both employee and guest experiences in a fast-paced upscale environment.The ... Show more

 • Promoted

Guest Services Agent

Royal Lahaina ResortMiami, FL, United States
Full-time

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue ... Show more

 • Promoted

Service Concierge

Bean Automotive GroupMiami, FL, United States
Full-time

Lexus of Kendall - Miami, FL 33156.Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage.Our associates, located throughout our 4 locati... Show more