EPM Lead and Infrastructure support

Job Description

:

• Provides 3rd-level technical support for SCCM server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune.
• Single point of escalation for P1/P2 major incident scenarios
• Utilize advanced level of knowledge about SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway.
• Utilize Expert knowledge of current toolset: Microsoft Endpoint Manager (Config Manager, Intune).
• Interfaces with customer and account-based teams on projects.
• Performs complex troubleshooting activities.
• Provides 3rd-level technical support in resolving internal and customer technical issues.
• Knowledge in Infrastructure Management using SCCM and co-management.
• Provides 3rd-level technical support on various Imaging engines and Windows 10/11 imaging technology (SCCM OSD & Intune Autopilot). Number of images to be managed: 2
• Develop custom deployment scripts; VBS, batch, PowerShell.
• Demonstrate Understanding on Package server, Task server, server concepts.
• Availability for 24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure.

Basic Qualifications:

• 10+ years of relevant experience as an EPM or Infrastructure Lead or equivalent combination of education and work experience

Additional skills:

• Prior team lead or leadership experience
• Demonstrates a good understanding of current scripting technologies and batch commands; able to create custom scripts for gathering the inventory from client endpoints
• Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issue
• Knowledge of SCCM Client management Suite all Levels
• Ability to generate custom reports using SQL queries
• Ability to handle P1 / P2 major incident scenarios and provide single point of escalation to all technical issues
• Demonstrates strong knowledge of windows server administration to include AD, domains, policies etc.
• In-depth knowledge of configuration management principles and best practices.
• Experience with the following:SCCM Infrastructure; SCCM ServerPatch Management; WSUSActive Directory; GPO; Azure ADDHCP; PXEMDT; OSD; ImagingIntune; Configuration Profile; Autopilot; ESPInventory Reporting; Client HealthSoftware MeteringSQL Query; PowerShell Scripting

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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