Product Support Engineer

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE TEAM

The Deployment Engineering team at Anduril is dedicated to the operational success of our cutting-edge products in the defense technology sector. They manage the support and sustainment of Anduril systems, ensuring optimal performance and longevity throughout their lifecycle. By partnering closely with engineering, manufacturing, reliability, and operations teams, they deliver exceptional support to both deployment and product teams. The team develops comprehensive product support and sustainment strategies, implementing robust systems that maintain high standards for our advanced technologies in the field. Through their efforts in sustainable product management, the Deployment Engineering team plays a crucial role in Anduril's continued innovation and success.

ABOUT THE JOB

As a Product Support Engineer at Anduril, you will lead the charge in developing and implementing hardware sustainment strategies for our cutting-edge defense technology products. Your role will be pivotal in ensuring the longevity, reliability, and operational readiness of our systems throughout their lifecycle. You'll collaborate extensively across engineering, quality, reliability, and operations teams to create and maintain comprehensive product sustainment plans. A key responsibility will be owning the maintenance strategy, working hand-in-hand with manufacturing engineers to develop precise work instructions. Your expertise will be crucial in partnering with engineers and technical writers to develop and maintain up-to-date product manuals. In this role, you'll also interface with demand, supply, and logistics teams to make informed recommendations for spares and maintenance procedures, ensuring optimal product support. Your involvement will span all aspects of product development and system sustainment activities, from initial design and planning to ongoing improvements. The ideal candidate will be a self-starter who thrives in dynamic environments, possesses a deep understanding of complex military systems, and can drive innovation in product support and sustainment strategies. Additionally, you'll partner closely with environmental health and safety teams to guarantee that our products meet the highest safety standards. This multifaceted role offers the opportunity to make a significant impact on Anduril's product lifecycle management and contribute directly to our mission of advancing defense technology.

WHAT YOU'LL DO

• Architect and implement cutting-edge sustainment strategies for advanced defense systems
• Spearhead the development of comprehensive lifecycle support plans for Anduril's innovative products
• Drive continuous improvement in product reliability, availability, and maintainability metrics
• Collaborate with cross-functional teams to optimize product design for long-term supportability
• Develop and refine predictive maintenance models using data analytics
• Partner with technical writers to create and manage technical documentation, including maintenance manuals, rework instructions and troubleshooting guides
• Ensure compliance with defense industry standards and regulations in all sustainment activities
• Support Hardware & Software change documentation

REQUIRED QUALIFICATIONS

• Demonstrates a detailed and extensive technical expertise and application of engineering principles
• Proficiency in CAD software and product lifecycle management tools
• Knowledge of reliability engineering and predictive maintenance techniques
• Familiarity with military standards and specifications
• 5+ years of demonstrated experience working in a high rigor environment (aerospace, automotive, security systems, medical devices, nuclear, etc.)
• Ability to work effectively in unstructured environments and adapt to changing priorities
• Strong self-motivation and ability to work independently
• Exceptional problem-solving skills and analytical thinking
• Possess high attention to detail and strong organizational skills.
• Excellent written and verbal communication skills – you must have an ability to synthesize complex quantitative data into clear decision statements
• Demonstrated ability to learn and master new technologies quickly
• Eligible to obtain and maintain an active U.S. Secret security clearance

PREFERRED QUALIFICATIONS

• Bachelor's degree in Engineering (Mechanical, Electrical, Aerospace, or related field)
• 5+ years of experience in product support, sustainment, or systems engineering
• Experience reviewing technical drawings/schematics.
• Understanding of the use of the Technical Data Package (drawings, parts lists, interface control documents, and electrical schematics).
• Broad knowledge of Integrated Logistics Support (ILS) processes, including sustainment and supportability principles and concepts.
• Experience with complex military systems or defense technology products
• Willingness to travel for on-site support and customer engagements

US Salary Range$120,000—$180,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Healthcare Benefits

• US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
• UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
• IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.

Additional Benefits

• Income Protection: Anduril covers life and disability insurance for all employees.
• Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
• Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
• Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
• Professional Development: Annual reimbursement for professional development
• Commuter Benefits: Company-funded commuter benefits based on your region.
• Relocation Assistance: Available depending on role eligibility.

Retirement Savings Plan

• US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
• UK & IE Roles: Pension plan with employer match.
• AUS Roles: Superannuation plan.

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

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