Security Supervisor

Job Snapshot

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As a Loss Prevention Supervisor your primary responsibility is to assist the Director of Security in creating a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection.

Some of your responsibilities include:

• Assist the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property.
• Maintain logs, certifications and documents required by law and Standard Operating Procedures.
• Train staff in established emergency procedures and implement accident and fire prevention procedures.
• Assist in the development and implementation of emergency procedures.
• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Report any procedure violations to the Director of Loss Prevention and appropriate management.
• Strive to improve service performance.
• Supervise Loss Prevention staff to effectively monitor and protect property assets.
• Perform duties of the Director of Loss Prevention in their absence.
• Celebrate successes and publicly recognize the contributions of team members.
• Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Identify the developmental needs of others and mentoring, or otherwise helping others to improve their knowledge or skills.
• Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers and guests.
• Serve as a role model to demonstrate appropriate behaviors!
• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Handle guest problems and complaints effectively.
• Bring issues to the attention of the department manager and Director of People and Culture as necessary.
• Report all employee accidents and guest liability incidents in a timely manner.

What You'll Bring

• 1 to 2 years of related experience preferred.
• Ability to manage difficult situations with guests if and when they arise.
• Ability to create and maintain an uplifting, welcoming, and safe environment!
• Flexible schedule, able to work weekends, evenings and holidays.