We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.
Essential Duties and Responsibilities:
✓ Cajun Hospitality/ TIP-TOP
✓ Suggestive Selling
✓ Service Basics
✓ H.E.A.R.T.
✓ Manage Alerts
✓ Drive Thru service with speed initiatives
✓ Cross-training of team members and PA completions
✓ Echo communication from Service Team to Production Team
✓ LTO training of procedures and follow-up of the execution
✓ Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)
✓ 5-day New Hire Training plan executed, schedule NH and cross training
✓ Developing a Pros Team or crew trainers
✓ Completing and analyzing the Service Tracker
✓ Weekly forecasted sales to be submitted to RGM by EOD Monday
✓ Weekly Food and chicken orders
✓ Weekly writing of schedule to be submitted to RGM by EOD Tuesday
✓ Weekly review and goal setting for the shift huddles
✓ Weekly review and goal setting for the restaurant’s rSuccess Scorecard /ACR
✓ Handling guest complaints and Qualtrics alerts
✓ All management team and team members have access to Popeyes Academy
✓ Tracking the progress of team members and the management team in the Popeyes Academy
✓ Document smallwares that needed to be purchased for the service area by completing the Smallware
Inventory in Zenput.
✓ Communicates with the RGM regarding ongoing issues with the production and service team
✓ All Daily tasks for the Image Calendar completed in Zenput
✓ Dining room and packing areas are neat, clean, and organized
✓ Curb Appeal – landscaping, corners of the parking lot, signage, drive-thru menus, trash cans
✓ Cashier/Drive-Thru areas are neat, clean, and organized
✓ Marketing Materials, POPs, and table tents are in good condition
✓ Proper FOH closing procedures are being followed
✓ Accountable for Drive-thru times
✓ Service Tracker completed daily
✓ IDMB/ODMB and Music in working condition
Working Hours
-Works 45-50 hours per week. (The first 40 hours are the regular hourly rate while the excess hours are a time-and-a-half rate)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Sailormen, Inc. was founded in 1984 and is a growing Popeyes franchisee that operates over 120 restaurants in the Florida and Georgia markets. We believe that our people are the key ingredients to our success as our business continues to grow.
Service Manager • Gainesville, FL, US
Title: Account Manager - Commercial Lines.Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and g... Show more
Title: Account Manager - Commercial Lines.Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and g... Show more
Want to make a difference? Want to be a leader?.We offer more opportunities for people to find the challenges they want and the recognition they deserve.We are seeking career-minded, motivated indi... Show more
Title: Account Manager - Commercial Lines.Construction (primary), Condos, Manufacturing.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company poli... Show more
The Shift Manager position is the first management level role in the restaurant.This position is responsible for the opening and closing duties and assisting in the execution of daily operations.Re... Show more
This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S... Show more
Title: Account Manager - Commercial Lines.Remote/ Eastern and Central Time Zones.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, ind... Show more
Title: Risk Manager - Insurance.Bachelor’s degree in Risk Management, Finance, Business, Insurance (or a related field), active P&C license.Please note: If this position is posted as either fully r... Show more
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Territory Manager Position at Priority1.Priority1 strives to go beyond simply offering jobs.We foster careers by creating a great working environment for our team members.We hire talented individua... Show more
We want you to join our team as an Assistant Manager.If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management look no further.As an assistan... Show more
The Shift Manager is responsible for managing the daily operations of the Moe’s Southwest Grill.Responsible for ensuring that the restaurant team creates quality food and providing quality guest se... Show more
Title: Senior Account Manager – Employee Benefits.Remote with some occasional travel (Florida Only).Level-Funded and Self-Funded Plans / Bilingual preferred (Spanish/ English).Please note: If this ... Show more
Flexibility Option: Hybrid option available.Be part of a growing, successful company in an exciting and challenging field.Border States is 100% employee-owned, which means you're empowered to make ... Show more
Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, Asset Living has decades of experience delivering exceptional value ... Show more
Personal Lines Account Manager - Private Client.HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty,... Show more
Title: Senior Account Manager - Commercial Lines.Remote/ Eastern and Central Time Zones Only.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company... Show more
Retail Sales and Service Technician (SST).The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Fireston... Show more
