Talent.com
Kody
Customer Operation ManagerKody • Denver, CO, US
No longer accepting applications
Customer Operation Manager

Customer Operation Manager

Kody • Denver, CO, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Company Overview:
Kody is a UK-headquartered fintech startup, currently recruiting for the role of Customer Operations Manager to join our expanding team in the US.

We are committed to transforming payment solutions for brick-and-mortar businesses (especially in the hospitality sector) through our innovative mobile point-of-sale platform and payment aggregator. With new funding from top-tier tech investors and leading hotel brands, we are poised to embark on an exciting growth journey.

The position is hybrid based in Denver, the US.

The Role:
As the Customer Operations Manager, you will be the engine that ensures seamless operations and exceptional customer experiences. You will need strong analytical mindset, excellent communication skills, a technical aptitude (or the ability to learn quickly), and a passion for enabling clients in a fintech environment.

Key Responsibilities:

  • Client Support: Act as the primary liaison for customer inquiries, delivering timely and accurate responses.
  • Issue Management: Investigate customer challenges, resolve issues proactively, escalate complex cases when needed, and ensure swift resolution.
  • Onboarding Enablement: Lead the onboarding process for clients, guiding them through setup and implementation of our payment solutions, and addressing any technical or operational issues that arise.
  • Training & Enablement: Conduct training sessions and provide educational materials so that clients fully understand our products and services, empowering them to use our platform effectively.
  • Documentation & Analytics: Keep detailed records of client interactions—including inquiries, solutions, and feedback—and produce reports on customer activity and trends to drive insights and process improvements.
  • Relationship Development: Build and strengthen relationships with clients, gain a deep understanding of their unique needs and preferences, and proactively identify ways to enhance their experience with our company.
  • Process Optimization: Collaborate with cross‑functional teams to identify opportunities for operational improvement and implement solutions to streamline workflows and boost efficiency.
  • Compliance & Risk Oversight: Ensure adherence to regulatory requirements and internal policies, and mitigate risk by following established procedures and protocols.
  • Industry Engagement: Stay active within the payments industry, build contacts and create opportunities that support future growth.

Requirements

Qualifications & Requirements:

  • Proven experience in Product Support, Customer Success, Client Success, Account Management, or Customer Operations.
  • Excellent interpersonal and communication skills, able to build rapport with clients and internal stakeholders. Communication is a key success factor in this role.
  • Strong analytical and problem‑solving abilities, attention to detail, and a proactive mindset in handling customer issues and escalations—experience in a payment processing environment is highly valued.
  • Ability to thrive in a fast‑moving, dynamic environment and adapt to shifting priorities.
  • A commitment to delivering exceptional service and exceeding client expectations.
  • Proficiency with Google Workspace or Microsoft Office, CRM software (HubSpot preferred), and Intercom.
  • Comfortable interacting with customers across international time zones.

Benefits

  • Employer-contributed pension scheme
  • Medical Insurance
  • Regular team socials and events
Create a job alert for this search

Customer Operation Manager • Denver, CO, US

Similar jobs

Customer Success Manager

TrackViaDenver, Colorado, United States
Full-time

TrackVia is the leading work management platform.We help mid to large sized companies in field services, construction, manufacturing, government, and other operational sectors digitize and streamli... Show more

 • Promoted

Revenue Operations Exceutive

ISHIRDenver, CO, United States
Full-time

We are seeking a highly analytical and strategic Revenue Operations Executive who will be the primary owner and steward of HubSpot across client.This role ensures HubSpot is used consistently, accu... Show more

 • Promoted

Manager Analytics Enablement

Sonepar USABroomfield, Colorado, United States
Full-time

Sonepar Management Group (SMG) supports our Sonepar brands (i.US through a shared services model.These services include, but are not limited to: human resources, finance, digital enterprise, supply... Show more

 • Promoted

Account Manager

StepStone GroupDenver, CO, United States
Full-time

The Account Manager is responsible for maintaining relationships with Appcast clients, managing their advertising spend, and helping them maneuver and operate through Appcast's software solutions a... Show more

 • Promoted

Customer Success Manager (Money)

IntuitDenver, CO, United States
Full-time

Customer Success Manager/h2pThe QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit Q... Show more

 • Promoted

Healthcare Operations Manager

Davita Inc.Englewood, Colorado, United States
Full-time

South Lincoln St, Englewood, Colorado, 80110.DaVita is a dynamic, growing and entrepreneurial company.We are seeking an ambitious, operationally-focused and results-driven leader.If you haven't con... Show more

 • Promoted

Customer Success Manager, Digital Tools

Capital RxDenver, Colorado, United States
Full-time

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:.PBM) solutions to self-insured employers,.Enterprise H... Show more

 • Promoted

Sr Client Onboarding Manager (Large Market)

TransamericaDenver, CO, United States
Full-time

Senior Retirement Plan Onboarding Specialist.Oversee the onboarding of new plan sponsor retirement plans and the conversion of existing plans from other providers.Provide customized service and com... Show more

 • Promoted

Customer Service - Self Storage Manager

Public StorageWestminster, CO, United States
Full-time

Customer Service - Self Storage Manager.Public Storage is the self-storage industry leader and we are Hiring Now! Earn $20.We work Flexible and Full-Time Schedules between the hours of 9:30am and 6... Show more

 • Promoted

Distribution Operations Manager

FortinetDenver, Colorado, United States
Full-time

The Distribution Operations Manager is the operational engine behind Fortinet's U.This is a high-visibility, cross-functional role requiring strong channel knowledge, process discipline, and the ab... Show more

 • Promoted

Customer Success Manager, Mid Market

RingCentralDenver, CO, United States
Full-time

It's not everyday that you consider starting a new career.We're RingCentral, and we're happy that someone as talented as you is considering this role.First, a little about us, we're a $2 Billion an... Show more

 • Promoted

Manager, Customer Service (APA)

Mystic Jet Center, LLCEnglewood, CO, United States
Full-time

The Customer Service Manager is responsible for the day‑to‑day leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team.This role works closely with the G... Show more

 • Promoted

Regional Store Operations Manager

Domino's FranchiseDenver, CO, United States
Full-time

A leading pizza franchise in Denver is seeking a Store Manager responsible for overseeing operations across multiple locations.The ideal candidate will ensure that all stores meet performance and q... Show more

 • Promoted

Customer Success Manager, Mid Market

RingCentral, IncCentennial, Colorado, United States
Full-time

It's not everyday that you consider starting a new career.We're RingCentral, and we're happy that someone as talented as you is considering this role.First, a little about us, we're a $2 Billion an... Show more

 • Promoted

Customer Strategy Operations

Candid HealthDenver, CO, United States
Full-time

The Role/h2pCandid Health is looking to hire multiple Customer Strategy Operations team members in 2026! Over the past year, this team has grown significantly, and were excited to bring on new tal... Show more

 • Promoted

Account Manager

Arista NetworksDenver, CO, United States
Full-time

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments.What sets us apart is our relentless pursuit of innovation.We... Show more

 • Promoted

Client Success Manager

Nava Software Solutions LLCDenver, CO, United States
Full-time
Quick Apply

NAVA Software solutions is looking for a Client Success Manager</b></p> <p> </p> <p><b>Details:</b></p> <p><b>Client Success Manager... Show more

Customer Success Manager, Mid-Market

monday.comDenver, CO, United States
Full-time

Technical Customer Success Manager.We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you.With ... Show more

 • Promoted

Actabl Customer Success Manager

ASGDenver, CO, United States
Full-time

Actabl Customer Success Manager.At Actabl, the Customer Success Manager plays a pivotal role owning the strategic relationship with customers and overseeing cross-functional initiatives to set cust... Show more

 • Promoted

Insurance Operations Manager

MGT InsuranceGreenwood Village, CO, United States
Full-time

In this individual contributor role, you'll work across Underwriting, Service, Billing, Compliance, and Technology to help bring new commercial P&C products to market and support key transition eff... Show more