Tech Support Analyst/Service Desk Technician

Title: Tech Support Analyst/Service Desk Technician

Location: Los Angeles, CA 90024 (users across multiple buildings)

Type: 12 Months Contract

Job Description:

Candidates must have excellent communications skills and the following tasks:

- proficient in Windows and MacOS

- assist in documenting technical support procedures and maintain CMDB

- deploy and configure Windows and MacOS computers to end-user

- assist and troubleshoot with end-users as needed

- install and configure printers and iot on computers

In addition, the candidates must be able to perform basic computer hardware troubleshooting and remediation, as well as research unfamiliar scenarios. Candidates must be motivated and a self-starter but also know when to consult and escalate issues.