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Pyramid Global Hospitality
On Call - Banquet Server - Hotel Valley HoPyramid Global Hospitality • Scottsdale, Arizona
On Call - Banquet Server - Hotel Valley Ho

On Call - Banquet Server - Hotel Valley Ho

Pyramid Global Hospitality • Scottsdale, Arizona
30+ days ago
Job type
  • Part-time
Job description

Overview



JOB SUMMARY

This position contributes to Hotel Valley Ho’s success by providing guests with high quality, food and beverage service. Serve food to guests in a personable, courteous and professional manner ensuring a positive dining experience.

JOB FUNCTIONS

  • Be familiar with all standards of proper service etiquette and adhere to these standards throughout guests' dining experience.
  • Attend all scheduled staff meetings, roll call meetings before events and supplemental training sessions.
  • Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
  • Be familiar with emergency safety measures.
  • Set up the event room as instructed by the Captain and/or Manager to include linen, service ware, and glassware.
  • Greet guests and respond to request in a friendly and courteous manner.
  • Serve food and/or beverage in the order and to the expectation of the Captain and/or Manager to ensure consistency throughout the event.
  • Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
  • Replenish beverages as necessary and check with guests for overall satisfaction.
  • Check side duty list for opening and closing duties.
  • Once function is complete, reset the event room according to the Captain’s specifications to ensure the readiness of the room for the following function.
  • Perform all assigned side work to include replenishing condiments and restocking the shelves with supplies.
  • Abide by all State, Federal and hotel liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
  • Perform any other duties as assigned by the Banquet Captain and/or the Banquet Manager.
  • No cell phones or personal calls and no gum chewing anytime
  • Parking, eating & smoking in designated employee areas only
  • One meal per shift is provided through the employee cafeteria only.


Qualifications

JOB REQUIREMENTS

  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
  • Must be extremely organized; able to expedite multiple orders completely and correctly and detailed orientated.
  • Previous food and beverage experience required.
  • Knowledge of appropriate table settings and service ware.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to transport up to 50 lbs. though a crowded room on a continuous basis throughout the shift.
  • Good communication essential. Relay guest complaints and comments to supervisor.
  • Must be motivated and a self-starter. Take the initiative to identify and undertake projects during slow periods.
  • Ability to lift moderate weights and remain on feet for prolonged period of time.
  • Ability to carry loaded trays on slippery surfaces. Ability to handle hot plates and equipment.
  • Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
  • Strong attention to detail a must.
  • Ability to listen effectively, to speak and write English clearly.
  • Has a sincere desire to provide the utmost in guest service.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.
  • Must be able to work in an area with high noise levels (music, guest conversations), and still maintain guest service.
  • Must be able to work outdoors in extreme temperatures
  • Possess excellent leadership, communication and interpersonal skills.
  • Ability to identify, address and resolve conflict.
  • Maintain good safety habits and report unsafe or hazardous conditions to Security.
  • Promote excellent guest.
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On Call - Banquet Server - Hotel Valley Ho • Scottsdale, Arizona

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