Description
Scope of Position
Under general direction of the Senior Manager, Patient Access, the scheduling specialist is responsible for the centralized scheduling of the operating suites including the Surgical Day Care. Notes special equipment, anesthesia, ICU, and other needs. Reviews OR schedule with Anesthesia daily. Schedules inpatient, day surgery, extended recovery, and outpatient procedures admission in the Epic system.Ensures patient demographics and financial information is accurate and complete.Performs general clerical duties to support scheduling functions.
Principal Duties and Responsibilities
Gathers and ensures that patient demographic and financial information is complete and accurate upon booking to the degree possible.
Gathers and ensures accuracy of patient diagnoses and procedures being scheduled, patient type and expected length of stay.
Enters all information into the OR / Admitting scheduling system.
Communicates changes in rules and regulations with users and offices.
Schedules operating room times for 70+ ORs from requests made by physicians in all services, collates requests and prepares centralized schedule to submit 2 days in advance.
Schedules type of anesthesia needed and coordinates physician time with Anesthesia scheduling office. Participates in daily meeting to plan for 24 and 48 hour operating room schedule.
Researches discrepancies in OR requests and Admission requests, contacting appropriate parties to clear the discrepancy.
Works with bed management and front desk to book and communicate need for add on inpatient bed needs in timely and efficient manner.
Escalates training or efficiency issues to management in order to improve overall process improvement and patient/customer satisfaction.
Ascertains need for ICU bed, medically necessary private room, patient preference private room, limited access, and confidentiality and notes appropriate in both the OR / Admitting scheduling system.
Primarily responsible to respond to all telephone calls to scheduled and faxed booking slips.
Answers phones, performs light typing, maintains files.
Performs related duties as necessary.
May be called on to cross train as a patient interviewer.
Qualifications
Qualifications
·Excellent Customer Service Skills
·Bachelor’s degree preferred
·Healthcare/Business environment (2-3 years experience preferred)
·Ability to type at least 30 wpm
·Strong communication, interpersonal and team skills
·Medical Terminology skills preferred
·Willingness to continually learn and grow as a member of a team and department
EEO StatementMassachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Primary Location
:MA-Boston-MGH Main Campus
Work Locations
:MGH Main Campus55 Fruit StreetBoston02114
Job
:Schedular
Organization
:Massachusetts General Hospital(MGH)
Schedule
:Full-timeStandard Hours:40
Shift
:Day JobPosted Shift Description:Monday - Friday, 8:30am - 5:00pm
Employee Status
:RegularRecruiting Department:MGH Admitting
Job Posting
:May 21, 2024Scheduling Specialist • Boston, MA, US
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