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Snaphunt
Desktop SupportSnaphunt • Harrisburg, United States
Desktop Support

Desktop Support

Snaphunt • Harrisburg, United States
30+ days ago
Job type
  • Full-time
Job description
The Role:

As a Desktop Support professional, you will be responsible for providing technical assistance and support to end-users. You will troubleshoot hardware and software issues, ensuring that all systems operate efficiently and effectively.

  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Diagnose and resolve hardware and software issues.
  • Install, configure, and maintain desktop systems and peripherals.
  • Assist in the setup and deployment of new hardware and software.
  • Document issues and resolutions in the ticketing system.
  • Collaborate with IT team members to improve support processes.
Ideal Profile:

The ideal candidate will possess a blend of technical expertise and interpersonal skills.

  • Technical Support experience
  • Windows OS
  • Mac OS
  • Networking fundamentals
  • Hardware troubleshooting
  • Communication
  • Problem Solving

Education: A degree in Computer Science or a related field is preferred.

What's on Offer:

This position offers competitive salary and benefits, opportunities for professional growth, and a collaborative work culture. Remote work options may be available, along with access to continuous learning resources.

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Desktop Support • Harrisburg, United States

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