WHO WILL LOVE THIS POSITION?
· A hardworking and self-motivated individual who enjoys a fast paced work environment
· An individual who can rise to the daily challenges of providing exceptional customer service
POSITION PROFILE:
A Server for IHOP not only delivers food and beverages to the guests, a Server ensures the quality of the food and the overall guest experience are both excellent.
ESSENTIAL FUNCTIONS:
· Requires a flexible schedule for day and night
· Consistently be able to assess, anticipate and meet guests needs and respond quickly without losing focus or projecting a mood that detracts from guests dining experience
· Communicate in a professional manner with guests, coworkers and management
· Must be able to adapt to different personalities of guests and coworkers without losing focus
· Must have the ability to comprehensively understand the menu’s food and beverage items and communicate to guests effectively and accurately
· Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure
· Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as Micros System and hot beverage makers
· Must ensure a clean and organized workspace per side work guidelines issued by management.
· Follow uniform guideline
· Ability to understand and execute management s instructions, read written company memorandums, and communicates when he or she needs more direction
· Other duties as assigned
REQUIREMENTS:
Skills/Knowledge Required:
· Provide legible communication and directions
· Compute basic arithmetic
Ability to:
· Perform job duties with attention to detail, speed and accuracy
· Prioritize, organize, and follow up
· Be a clear thinker, remaining calm and resolving problems using good judgment
· Follow directions thoroughly
· Understand guest s service needs
· Work cohesively with co-workers as part of a team
· Work with minimal supervision
· Maintain confidentiality of guest information and pertinent hotel data
Qualification Standards:
· Education: High school certificate or equivalent
· Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)
Server • Baton Rouge, LA, US
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