The primary responsibility of this position will provide leadership and support the Home Coordinators and the Direct Support Professionals to ensure policies and procedures and delivery of services are consistent with agency mission and in accordance with contract requirements, state and federal regulations. In addition to ensuring the overall health and safety of our individual’s, the Program Manager also ensures the effective and efficient use of available resources and is responsible for overall management of program staff including the supervision style and effort for the retention of staff and continuity of care for the individuals. This position is on call 24/7.
Essential Job Functions:
Staff/Team:
Observe, monitor and coach House Coordinator Team and direct reports to assure consistency and compliance with ISP contract requirements, and agency policies not limited to the following areas, ISP, BSP, Outcome goals, etc.
Collaborate with Quality Assurance to ensure quality of all services and establish systems and procedures to maintain quality and correct deficiencies.
Facilitate positive communication between all staff and team members.
Follow retention programs for all Home Coordinators and DSPs.
Complete performance appraisal documents and meetings for all direct reports as directed.
Ensure staff are trained within agency guidelines and training required by OAC.
Attend and coordinator regular Site Team Meetings.
Individual:
Review individual specific ISP, BSP and any other relative services that a individual is receiving or is eligible for to ensure compliance with contracts.
Ensure development and maintenance of accurate and appropriate records and documentation for compliance with the program requirements, agency policy and ensure completion of all reports as required. (HPCs, QAs, LPS, etc.)
Responds to complaints, grievances and appeals regarding individual services and escalate and effectively communicates as needed.
Facilitates communication and coordination of care between individuals, family, and the support team.
Comply with all DSP and Home Coordinators job responsibilities as necessary.
Ensure follow up on all Quality Assurance reviews and medical reviews as required.
Follow up on reviews of UI/MUI reports.
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