Accounts Receivable Resolutions Associate I

Essential Duties and Responsibilities:

• Manage and maintain assigned dispute cases in SAP requiring collaboration and communication with customers, agencies, regional directors, and various internal departments
• Identify root cause and collaborate with customers, cash application and credit and collection teams to resolve all discrepancies and process improvement to avoid similar issues for future similar transactions whenever possible
• Research, resolve and gain consensus both internally and with the customer regarding disputes related to product taxability, pricing, unit of measure, shipping and billing errors and other similar issues
• Develop and enhance effective relationships with the Customer Service and other cross functional departments to facilitate resolution of issues related to shipped orders
• Partner with Database Changes team to ensure integrity of customer related master data, such as customer name, addresses and taxability changes
• Examine and analyze customer short-payments by reviewing payment, account history and invoice accuracy
• Understand and identify HIPPA violations of PHI on invoices, and communicate them to customer accordingly
• Determine corresponding fiscal, project and GL codes for credit memos and adjustments
• Communicate with IT on software and hardware issues and place and maintain supply orders for A/R department

Additional Duties & Responsibilities:

• Confirm and maintain accurate notes and records for each dispute case
• Process credit memos and adjustments to invoices accurately and timely
• Develop multi-tasking and prioritizing work skills

Specialized Skills:

• Basic account receivables knowledge
• Working knowledge of SAP ERP system
• Proficiency in MS Office, with Intermediate Microsoft Excel and Word skills
• Great organizational skills
• Problem solving and analytical skills with high attention to detail A/R adjustment invoice approval level of up to $3,000

Discretion/Latitude:

• Work is supervised and reviewed for soundness of judgment and overall adequacy and accuracy.
• Accurately gathers relevant information to support decision making.
• Solves routine problems of limited scope and complexity by following specific, detailed instructions.

Education/Experience:

• High school diploma or equivalent and 3+ years of experience in an accounts receivable environment required.
• Or AA degree

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills:

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Vision Requirements:

Visual acuity necessary to do the job safely and effectively.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The area that this job is performed in is a general office or open cubicle/workstation environment. The noise level in the work environment is usually moderate.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)