Member Service Representative

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.”



Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®


Characteristics that will make you the perfect fit for our Member Services Representative/Back-Up Fitness Instructor:



Exhibit a positive and upbeat attitude.

Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.

Pride yourself on your work while being punctual, reliable, and dependable.

Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

Act with integrity and show respect to everyone around you.

Exhibit strong communication skills and have an ability to listen and empathize.

Inspire and motivate others to achieve their goals.

Are a quick study with the ability to apply what you have learned during online and hands-on training.

Essential Duties & Responsibilities:


• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.

• Anticipate member’s/guest’s needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.

• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.

• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.

• Perform prospective member calls and tours; assessing their membership needs.

• Execute retail transactions with accuracy and drive sales goals.

• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.

• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.


Backup Duties:


• Conduct the Planet Fitness group fitness program PE@PF and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area

• Gain new and current members to join fitness classes.

• Enforce a safe workout environment for members at all times.


Minimum Skills:



• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.

• Must be punctual and dependable with a solid work ethic.

• Basic computer proficiency and ability to manage multiple responsibilities.



Minimum Qualifications:



• Must be 18 years of age or older.

• Ability to pass a background check.

• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.



Physical Demands of the MSR/Backup Fitness Instructor:



• Continual standing and walking throughout the club to accomplish tasks during shift.

• Must be able to lift up to 50 pounds.

• Will encounter toxic chemicals during shift.

• Frequent cleaning and sanitizing of equipment and facilities.

• Some bending, twisting, and reaching are required to accomplish tasks.