The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process. Managing and organizing rentals, speaking to insurance companies on behalf of our customers and maintaining Dealer relations. Managing the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors
Requirements
· Greet customers in a friendly and inviting manner by phone and in person.
· Properly secure repair authorizations for customer vehicle repair.
· Create customer files.
· Collect and update all customer information.
· Handle clerical aspects of Insurance Claims and Supplements.
· Open repair orders in estimating system.
· Confirm coverage and deductibles with insurance companies for all repair orders.
· Update customer on vehicle status two to three times a week and update notes in estimating system.
· Handle customer complaints with integrity and poise. Escalate call to upper management if unable to resolve the issue.
· Meet daily with Estimator and Production Manager to ensure accurate updates are given.
· Update car rental program daily.
· Receive cash, checks and credit card payments from customers. Record payments in estimating system.
· Assist with closing files for delivery.
· Check the exceptions tab in estimating system throughout the repair process.
· Ensure all parts have been received and invoices are posted.
· Confirm all labor has been assigned accordingly.
· Schedule estimate appointments, vehicle drop off and vehicle pick up appointments.
· Deliver customer vehicles.
· Collect payments (i.e. deductibles, insurance drafts, etc.).
· Walk customer to their vehicle and review the repairs that were done on the vehicle. Escalate questions as needed with shop Estimator.
· Clerical duties (i.e. filing, faxing, photocopying, scanning, etc.)
· Maintains clean office environment. May be required to perform light cleaning duties such as sweeping, mopping, wiping, dusting etc. in the facility
· Conducts routine tasks as directed
· Closely supervised with little latitude for independent judgment
Benefits
401k Match
Vacation
Sick Pay
Holiday
Medical, dental, Vision Insurance
Customer Service Representative • Rancho Cucamonga, CA, US
Customer Service Representative.The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc.The CSR will play an integral role in delivering the highest qua... Show more
We are Energy Systems, the leader in industrial power solution sales, service, and rentals.With an ongoing tradition of providing excellent products and outstanding service for our customers, Energ... Show more
Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employee... Show more
Triton Air & Plumbing Job Opportunity.Supplying Your Family with Dependable Comfort Since 2001.At Triton Air & Plumbing, we've built a legacy of trust and excellence in residential HVAC & Plumbing ... Show more
We are looking for people nationwide to participate in polls - Apply ASAP!.We offer you the opportunity to earn extra income from home (teleworking) and also to decide your own participation schedu... Show more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Advanced Electronics / Computer Field (ET/FC).The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy’s most sophisticated electronics and compu... Show more
About the Company:Consumer Portfolio Services, Inc.We pride ourselves on delivering the highest level of service in the Financial Services Industry that provides indirect automobile financing to in... Show more
As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to p... Show more
We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we wo... Show more
At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and... Show more
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or year... Show more
Benchmark Asset Resolution Inc.Customer Service Representative to support daily operations in our recovery services office.This role serves as a key communication point between clients, agents, and... Show more
Secure Your Classroom Role Before Summer Break!.Zen Educate is looking for Para Educators.If you're passionate about supporting students with special needs and want a role where you can make a real... Show more
Sales Representative (Sales, Customer Service).Job Category: Sales Requisition Number: SALES037565.Rancho Cucamonga, CA 91730, USA.Pay Range: $31 - $72 / hour **.Sign-On Bonus Opportunity of up to ... Show more
Job OverviewWe are seeking an energetic and dedicated Customer Service Representative to join our team! In this role, you will be the frontline ambassador for our company, providing exceptional sup... Show more
Job DescriptionJob DescriptionPlease note :This position is remote but limited to California-based applicantsGENERAL FUNCTION / SUMMARYThe Junior Loan Processor is responsible for supporting the le... Show more
