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ClinDCast LLC
Epic Willow AnalystClinDCast LLC • Albany, AL, US
Epic Willow Analyst

Epic Willow Analyst

ClinDCast LLC • Albany, AL, US
30+ days ago
Job type
  • Full-time
Job description
Overview


An Epic Willow Analyst specializes in optimizing and supporting the Epic Willow modules (pharmacy-related systems in Epic EHR) through design, configuration, implementation, and troubleshooting across healthcare environments. They ensure seamless medication workflows and user satisfaction.


Key Responsibilities


  • Design, build, test, implement, and maintain Epic Willow modules (e.g., Willow Inpatient, Ambulatory, Inventory)

  • Collaborate closely with pharmacists, clinical staff, and IT for workflow design, optimization, and issue resolution

  • Troubleshoot user issues, configuration challenges, and system glitches; provide ongoing support post-implementation

  • Conduct root cause analysis, identify solutions, document, and implement changes

  • Lead or support go-lives, upgrades, system changes, and user training initiatives.

  • Prepare training materials, system documentation, flowcharts, and reports detailing configuration and workflow logic

  • Serve as a liaison between end-users (pharmacy, clinicians) and InfoSystems teams, fostering trust and clear communication

  • Participate in change and project management; support small to medium-scale Epic Willow projects

Qualifications


  • Education: Bachelor’s degree in Computer Science, Information Systems, Healthcare, or a related field (Associates + experience may substitute in some cases)

  • Certifications: Epic Willow module certification (Inpatient, Ambulatory, Inventory); some employers require certification upon hire or within a set timeframe (e.g., 120 days)

  • Experience: Typically 3+ years in Epic roles; variations across levels (I, II, III) depending on seniority

  • Technical Skills: Strong knowledge of pharmacy workflows, inventory management, Epic configurations, interfaces, and general EHR operations

  • Soft Skills: Analytical thinking, effective communication, documentation, training capability, stakeholder engagement, flexibility, and ownership of assignments

Career Levels Example (PIH Health)


  • Analyst I: Bachelor’s or clinical license, minimal to 3 years of experience.

  • Analyst II: 3–7 years of experience plus domain knowledge.

  • Analyst III: 7+ years experience; deep expertise in Willow Ambulatory Pharmacy and Inventory Tracking. Must be certified at hire


This is a remote position.

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Epic Willow Analyst • Albany, AL, US

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