MANAGER - PATIENT EXPERIENCE / PERFORMANCE IMPROVEMENT - Full Time

Job Description

Responsibilities

Southwest Healthcare Inland Valley Hospital in Wildomar, California , is a licensed -bed facility accredited by the Joint Commission. It is Southwest Riverside County's only designated Trauma Center and a county-designated Paramedic Base Station. The hospital performs more than 4, surgeries a year, and has an average of 4, Emergency Department visits per month. The hospital features a Bariatric Weight-Loss Surgery Center of Excellence and the region’s only Total Joint Center.

Southwest Healthcare Rancho Springs Hospital in Murrieta, California , is a bed acute-care hospital with the region's only Pediatric Emergency Services team (for children and under) provided by board certified Rady Children’s emergency medicine physicians. Rancho Springs Hospital also provides the area's only OB/Emergency Department program, which gives expectant mothers /7 on-site access to OB/GYN physician coverage. The Childbirth Center at Rancho Springs Hospital is the largest in the region and features spacious family-friendly private suites. Rancho's Neonatal Intensive Care Unit (NICU) is operated by Rady Children’s.

The Performance Improvement /Patient Experience RN Manager will drive and foster a culture of patient-centered care while improving the patient and family experience. This individual is responsible for translating information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors. This includes identifying PI opportunities, and utilizing lean six sigma tools to sharpen our understanding of our customer base, examine how multiple teams can provide seamless customer service, and proactively improve each customer touch point. Lead patient experience and performance improvement strategies proactively in collaboration with other leaders and staff at the organization. This individual is responsible for providing education to and driving best practice among various members of the care team including physicians, and clinical and non-clinical staff. Working with multiple teams, the position has accountability for formulating, summarizing and publishing patient experience survey results and overseeing the complaint and grievance process.

Qualifications

1.

EDUCATION

• Completion of an accredited Registered Nurse program.
• Bachelor's degree from an accredited College or University in related field required.
• Master's degree from an accredited College or University in related field preferred.

2.

CERTIFICATIONS/LICENSES

§ Current California RN License

§ Certified Patient Experience Professional (CPXP), preferred

§ Certified Professional in Healthcare Quality (CPHQ), preferred

3.

EXPERIENCE

• Three (3) years of clinical experience in an acute care setting with demonstrated management or leadership abilities
• Experience in patient advocacy or complaint/grievance management, preferred.
• One (1) year of quality or performance improvement experience including data analysis and management
• Lean Six Sigma knowledge or certification preferred or will be asked to complete within the first 2 years of employment.

BENEFIT HIGHLIGHTS

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• (K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its + Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune corporation, annual revenues were $.8 billion in 4. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately , employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.