Job Description
ProSidian Seeks a Customer Solutions Specialist | Customer Service [COC0019216] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0
We seek 216 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Customer Service & Solutions Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.
JOB OVERVIEW
Provide services and support as a Customer Service & Solutions (Customer Solutions Specialist) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).
RESPONSIBILITIES AND DUTIES - Customer Solutions Specialist | Customer Service [COC0019216]
Identify customer pain points and propose solutions.
Collaborate with internal teams to implement fixes.
Follow up on customer satisfaction.
The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 611 East 4th Street
Charlotte, NC 28202
Qualifications
Desired Qualifications For Customer Solutions Specialist | Customer Service [COC0019216] (COC0019216) Candidates:
2–4 years customer service experience, solution-oriented roles preferred.
Education / Experience Requirements / Qualifications
Associate’s or bachelor’s degree preferred.
2–4 years customer service experience, solution-oriented roles preferred.
This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Customer Solutions Specialist | Customer Service [COC0019216] Candidates shall work to support requirements for TBD Customer Service Functional Area Services and shall work as a Customer Solutions Specialist | Customer Service [COC0019216].
Skills Required
Primarily focused on Professional and Management Development Training initiatives and aligned with 216 activities 216 Functional Area Activities.
Analytical thinking, communication, relationship management.
Competencies Required
Ancillary Details Of The Roles
Other Details
Often serves in a hybrid support/sales role.
#TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke
Customer Solutions Specialist | Customer Service [COC0019216] • Charlotte, NC, us
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