Evergreen -Technical Product Specialist

We are looking for a Technical Product Specialist expert to join our expanding team!

There are a few things we take seriously here:

• building an amazing product and providing the best possible service to our customers.
• Our clients love our product, it’s very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive.
• This is a full-time position.
• You are required to be onsite in our Miramar location. As a Technical Product Specialist expert, you will use critical thinking and problem-solving skills to manage complex end-user support cases.
• With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more.
• About The Role · Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats) · Manage and solve assigned cases by providing the best support solution given the client's needs. · Investigate the root cause of issues by isolating the problem and searching application logs. · Reference technical documentation and aid in building internal knowledge base content where gaps may be present. · Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution. · Develop regular reports to understand the health and quality of our platform. · Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.

Your Experience & Skills · Experience in technical support; B2B is preferable · Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS) · 2-5 years of experience in technical support/operations experience · High experience supporting customers via email, phone and chat · Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution. · Basic code understanding · Data entry experience is required · Excellent interpersonal skills and multitasking abilities · Superb written and verbal communication skills · Positive attitude, empathy, and high energy · Ability to take initiative and adapt Bonus skills:

• · Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus What’s in it for you? · A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with · Endless career opportunities and clear paths for career development · A competitive salary · Inclusive perks and benefits · Benefits package (Medical, Vision, Dental) Call us Home: If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you!

Apply today and find out why 150,000+ people around the globe choose to call Atento home.

• Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.

We’re an ambitious team of innovators, risk-takers, and game-changers:

• the kind of folks who thrive on solving complex problems.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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