Center Coordinator

PURPOSE of POSITION:

Under the direction of the Center Manager and the Regional Director, the Center Coordinator provides leadership and direction within the health center to support a team-based, customer-focused, results-oriented service model that achieves clinical, operational and financial goals. Responsibilities include assisting the Center Manager with the management of operations, staff supervision, budgeting and oversight of services provided to patients in accordance with approved current medical standards, policies and procedures, patient services parameters, and business management operations including a commitment to quality healthcare and excellent customer service. QUALIFICATIONS: -Must be committed to quality healthcare, excellent customer service, vision and the values of Planned Parenthood of Wisconsin, Inc. -Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction. -Ability to relate to diverse communities. -Must be sensitive to cultural and ethnic differences among staff and patients. -Ability to work independently and as a team member. -Excellent written and verbal communication skills. -Accuracy and attention to detail essential. -Ability to read and implement written instructions. -Ability to physically assist a patient in distress. -Computer skills desirable. -Some positions require bilingual skills and/or venipuncture skills / IM injection skills. EDUCATION and/or EXPERIENCE: High school diploma and two years of related work experience required. Experience in a medical environment, family planning setting or an OB/GYN office, preferred. Associate degree or relevant college course-work preferred. Management and supervisory experience preferred. Budgetary experience and/or responsibility preferred. CPR Certifiable. WORKING CONDITIONS: Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training. Must have transportation. This position may be required to travel occasionally within the cluster, therefore, compliance with the vehicle usage policy is required. Evening and/or weekend hours are necessary.

Essential Duties and Responsibilities:

• Operations
• Assists with the day to day management of all health center(s) activities within defined cluster.
• In collaboration with the center Clinicians, Regional Director and Patient Services Administrative Team, develops, implements and improves operational initiatives to ensure high quality, service excellence and efficient care to PPWI patients.
• Oversees all aspects of front office management.
• Provides direct patient care consistent with level of training, licensure and/or certification, according to medical standards and guidelines.
• Accurately implements, interprets and ensures compliance with all PPFA, PPWI and regulatory policies, practices, procedures and standards in health center operations.
• Prepares work schedule and assignments for health center staff.
• Orders supplies and maintains inventory system.
• Monitors health center interior and exterior and maintains facility in clean and safe condition. Coordinates routine maintenance, including carpet cleaning, painting, etc.
• Ensures health center security is maintained during operational hours and at closure.
• Maintains equipment as required by agency procedure and protocol.
• Monitors site-specific quality assurance activities for non-medical operations including; non-medical audits, non-medical drills and training of staff.
• Maintains and monitors medical records system to ensure compliance with agency policies and procedures.
• Participates in PPWI’s affiliate-wide risk and quality management program.

Financial

• Supervises and monitors all aspects of revenue collection including patient enrollment in third party payment programs.
• Ensures that staff adheres to all aspects of cash management policies and procedures.
• Monitors weekly patient encounters to identify and project target encounter goals.
• Monitors daily transaction reports for accuracy and compliance.
• Reviews, approves expense reports and invoices in a timely manner.
• Assists Center Manager with preparation of center budget.
• Assists with reporting requirements related to special grants.

Staff Management

• Assists with hiring of health center staff.
• Assists with employee performance management, including providing information and feedback to the Center Manager in relation to performance evaluations and corrective action (improvement plans).
• Monitors, facilitates and/or participates in new employee training.
• Assists with staff meetings based on the needs/requirements of the center or agency.
• Assists with the mediation of staff complaints, concerns, and disputes.
• Fosters a positive attitude among staff regarding the goals and objectives of the agency.
• Serves as a back-up support to the Center Manager as required.

Customer Service

• Creates environment that stresses patient courtesy and responsive service delivery.
• Monitors and ensures patient access to medical care.
• Resolves patient complaints and request for service promptly and courteously.
• Administers patient customer satisfaction surveys under direction by Patient Services Administrative Team.
• Assists Center Manager in the development of an improvement plan to address any deficiencies.

Public Relations

• Maintains cooperative arrangements with building management, tenants and community resource to provide for facility maintenance and security.
• In collaboration with Center Manager, establishes and maintains contact with local health agencies and community organizations with which PPWI has current patient care contracts and/or relationships.