Team Member - Front of House

OPEN INTERVIEWS! In-person, Fri 6/21 10am-4pm, Hiring ALL positions at Bobby’s Burgers by Bobby Flay @ 6100 Fairview Road, in Charlotte, NC.

Come in-person, anytime on Fri 6/21 from 10am-4pm. No appointment needed, just come. Bring a copy of your resume if you have one (optional).

Bobby’s Burgers by Bobby Flay is seeking hourly restaurant front-of-house (FOH) team members for our upcoming Charlotte, NC location in the SouthPark area. Hiring All Shifts. As a FOH team member, you will have the opportunity to provide outstanding guest service in a fast-paced, fast-casual restaurant environment, creating the “Ultimate Burger Experience” for our guests.

What’s in it for you?

Compensation & Benefits

• $12-15 hourly depending on experience
• Medical, vision, and dental plans available1
• Paid time off
• Holiday Pay
• Referral bonuses available
• Daily Pay option available
• Workplace perks such as free and discounted meals
• Flexible work schedule, hiring all shifts
• Employee recognition programs
• Promote from within culture, advancement opportunities
• Free uniforms, non-slip shoe reimbursement (50%)
• Paid, robust training programs, eLearning and hands-on training

1 Medical, vision, and dental plans are in-process, TBD

Job Description – FOH

The FOH position reports directly to the onsite manager and/or shift supervisor at the Bobby’s Burgers’ unit. You will be responsible for servicing guests throughout your shift. You will also be required to assist as needed with maintaining stock levels and cleanliness in all areas of the restaurant. The position requires you to maintain a positive company image by providing courteous, friendly, and efficient service to guests and team members. The position must be performed in accordance with our Standard Operating Procedures (SOP).

DUTIES and RESPONSIBILITIES

• Is fully knowledgeable about the food and beverage menu.
• Greets guests as they enter the restaurant and approach the counter.
• Takes guests’ orders using the POS and answers any questions about our menu items or concept and processes the payment utilizing the POS system.
• Makes suggestions for complimentary menu items while actively engaging in suggestive selling.
• Hands-off food, beverages, and any other requested items to guests.
• Ensures food is prepared correctly and to the guests’ satisfaction; replaces incorrect or improperly cooked orders.
• Thanks the guests and invites them to return.
• Cleans FOH areas.
• Stocks and cleans as needed; Assists with other areas if needed during slow periods.
• Completes any necessary side work as directed by the manager.
• Operates the shake station, including preparing shakes for guests upon order, and also preps and stocks it.
• 5 day, 35-40 hour estimated work week. Seeking FT workers, but open to PT as well, potentially.

SKILLS, KNOWLEDGE, and ABILITIES

Prior restaurant or fast-casual cashier/FOH experience is preferred.

Knowledge of food safety standards. ServSafe certification is valued, but not required.

Great interpersonal skills with a passion for guest service.

Maintains 100% accuracy of the cash register, ensuring all payment transactions are carried out with precision and efficiency.

Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.

Dependable team player who is willing to cover other positions as needed.

Ability to effectively communicate in English.

Ability to work a flexible schedule, including nights, weekends, and holidays as needed.

Ability to suggestive sell and upsell proactively.

Ability to understand and convey to others the differentiating factors of Bobby’s Burgers’ products.

Ability to deliver information clearly and respectably to fellow team members and guests.

Ability to meet guest expectations and standards in all interactions with guests, vendors, and team members.

Ability to follow directions and procedures, effective time management, and organization skills.

Physical Requirements

• Hand use: single grasping, fine manipulation, pushing, and pulling.
• In an 8-hour workday: standing/walking for up to 8 hours.
• Ability to lift up to 25 lbs.
• Exposure to FDA-approved cleaning chemicals.
• Exposure to temperatures less than 32 degrees Fahrenheit and more than 90 degrees Fahrenheit.
• Work requires the following motions: bending, twisting, squatting, and reaching.

Education

• High School Diploma or equivalent desired
• Students are encouraged to apply

Experience

• 1+ years minimum work experience (cashier, server, other FOH) in a restaurant or other retail role is desired.

About Bobby’s Burgers by Bobby Flay

Bobby Flay is an award-winning chef, restaurateur, cookbook author, and media personality. He has opened numerous upscale restaurants in NYC, Las Vegas, and beyond. He has starred in dozens of Food Network programs, including “Iron Chef America,” “Beat Bobby Flay,” and many, many more.

Chef Bobby Flay craves just one thing when he’s done working in the kitchens of his many fine dining restaurants. And it’s not what you might expect: It’s a burger. Inspired by his love of the grill and travels through the United States, Bobby calls Bobby’s Burgers by Bobby Flay “a very American concept.”

“Bobby’s Burgers is where craveability and approachability intersect to create the ultimate burger experience. We’re extremely relatable, yet an element of surprise is infused into every bit. Other concepts simply can’t achieve the culinary creativity of Bobby’s Burgers.” – Bobby Flay

All menu items are created from original Bobby Flay recipes! Bobby handcrafted every ingredient and menu item to create both a craveable and approachable “Flay For All” experience. Juicy burgers made from Certified Angus Beef, cooked to order Medium or Well Done, signature Bobby’s Sauce, and other Signature Sauces (proprietary recipes made in-house), crunchy French Fries, buttermilk onion rings, shakes, and much more.

The first Bobby’s Burgers by Bobby Flay opened in Las Vegas in 2021. In March 2022, we announced a strategic, international franchising initiative, focusing on franchise growth in select U.S. and international markets. The most recent location, our seventh, opened in August 2023 in the Phoenix Sky Harbor airport.

Visit www.bobbysburgers.com for more information.

Bobby’s Burgers is an equal opportunity employer. Employment is contingent on a satisfactory pre-employment background check and drug test.