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Lorven Technologies
Urgent Job opening - Storefront-Meeter Greeter - Lakeland, FL (Onsite Role)Lorven Technologies • Lakeland, Florida, United States
Urgent Job opening - Storefront-Meeter Greeter - Lakeland, FL (Onsite Role)

Urgent Job opening - Storefront-Meeter Greeter - Lakeland, FL (Onsite Role)

Lorven Technologies • Lakeland, Florida, United States
30+ days ago
Job type
  • Full-time
  • Part-time
  • Permanent
  • Temporary
Job description

Position: Storefront-Meeter Greeter

Location: Lakeland, FL (Onsite Role)

Long Term Contract

*In-person Interview

Meet/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. Must be bi-lingual (English/Spanish)

***Must be bi-lingual (English/Spanish) *****

JOB DESCRIPTION:

  • Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
  • Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
  • Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
  • Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
  • Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
  • Assists customers with referrals to other agencies and community resources.
  • Monitors lobby traffic flow and notifies supervisor of any issues.
  • Completes client registration clearances (CRAD) as needed.
  • Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
  • Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
  • Processes incoming and outgoing mail and scanning documents into the appropriate electronic file.
  • Performs special work assignments and other related work/duties as required or assigned.
  • Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

SKILLS/KNOWLEDGE:

  • Knowledge of the principles and techniques of effective communication.
  • Knowledge of office procedures and practices.
  • Knowledge of basic arithmetic.
  • Ability to deal with the public in a tactful, courteous and effective manner.
  • Ability to speak clearly and correctly.
  • Ability to listen effectively.
  • Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
  • Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
  • Ability to review data for accuracy and completeness.
  • Ability to organize and maintain filing systems.
  • Ability to perform basic arithmetical calculations.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to communicate effectively.
  • Ability to establish and maintain effective working relationships with others.
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Urgent Job opening - Storefront-Meeter Greeter - Lakeland, FL (Onsite Role) • Lakeland, Florida, United States

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