Job Description
Ability to recognize operational needs, execute appropriate changes and maintain workflow. Goal focused with the desire to uncover customer needs and make recommendations as they arise. Field customer calls and inquiries with the ability to provide options and solutions.
Assist with audits and reviews on products/services supported by Business Banking.
Willingness to be coached and participate in coaching sessions in multiple areas, from skill building to proper follow through. Demonstrate the highest level of professionalism, effectiveness, and customer service. Develop and maintain a thorough knowledge and understanding of commercial products/services. Ability and desire to be actively involved in the community, networking events, and/or volunteerism.
Provide support and teamwork to coworkers as needed and/or directed. Willingness to assist in branch visits and training sessions where your area of expertise is beneficial.
Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives. Willingness to assume additional responsibilities/duties/projects as they arise, and responsible for compliance with all banking regulations. Other duties may be assigned.
Conduct relationships and activities consistent with established Bank policies, procedures and systems including but not limited to: the Code of Conduct and Ethics, Bank Secrecy Act and all applicable State and Federal laws and regulations.
Requirements
Working knowledge of Business Banking products is a plus
Strong communication skills: oral, written, in person and over the phone
Proficient with MS Excel, Word and Power Point
High attention to detail and accuracy
Ability to efficiently and independently troubleshoot issues
Present a positive and professional image of Central Bank in the presence of customers and community
Valid drivers license with a clean driving background
Must possess reliable transportation - may be required to travel within Central Bank's footprint
Business Operations Specialist • Jefferson City, MO
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